Customer Care Specialist

Job Overview:

The Linde Gases US division of Linde, Inc. is currently seeking a Customer Care Specialist in Tonawanda, NY.

The Customer Care Specialist answers inbound calls on several different 800 phone numbers, enters orders for bulk industrial gases, and facilitates customer requests. The specialist also answers chat and email inquiries from customers. When not taking inbound calls, the Customer Care Specialist makes outbound calls to existing customers for tank gauge readings. The Customer Care Specialist negotiates order windows and interfaces with the Logistics Planner to ensure economic and reliable deliveries to Linde customers. Additionally, the Customer Care Specialist is also responsible for taking inbound regional driver calls on Linde's driver line. In this capacity, the specialist will partner closely with their assigned regional planning teams to support Planners by handling driver calls, with the goal of achieving one-stop call resolution for driver inquiries and issues.

Primary Responsibilities:

• Excellent communication skills with internal and external customers.
• Interface daily with sales, customer service technicians, accounting, drivers, and other internal groups to resolve issues and expedite customer orders.
• Perform general administrative tasks (e.g., coordinate meetings, expedite customer orders, data entry, prepare correspondence, sorting and scanning paperwork, and Linde Express portal registrations).
• Working knowledge of Microsoft Office Suite (Word, PowerPoint, Excel).
• Ability to work in a team environment.

The ideal candidate is an outgoing professional who thrives in dynamic conversations, demonstrates exceptional multitasking skills, and shows high adaptability by seamlessly navigating multiple systems and shifting topics on the fly.

Qualifications:

• Requires a minimum of a 2-year college degree or relevant high volume call center experience.
• Prior customer service experience, ideally at a high call volume capacity, is preferred.

About Linde:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit www.linde.com.

Salary:

Pay commensurate with experience. Pay range: $38,625 - $56,650.

Benefits:

Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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