Security Officer - Welcome Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Welcome Desk in Charlotte, NC, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Front Desk Officer at a financial institution location, you will welcome employees and visitors, manage access control, monitor alarm and camera systems, and support security-related reporting and communication. You will serve as a trusted first point of contact, helping to discourage unwanted activity while delivering outstanding customer service. At Allied Universal, you will be part of a caring team that is agile, reliable, and innovative, and always acts with integrity.

Position Type: Full Time

Pay Rate: $20.55 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service by staffing the front desk at a financial institution location, carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Control access by greeting visitors, verifying identification and/or appointments, issuing visitor passes, and directing guests to the appropriate areas in accordance with site requirements.
• Monitor lobby activity and security-related systems at the front desk, report irregular conditions, and help to deter unauthorized access or suspicious behavior.
• Respond to incidents and critical situations in a calm, problem-solving manner, including de-escalation, notifications, and coordination with site contacts and/or emergency services when needed.
• Complete required documentation such as shift logs, incident reports, and visitor records, and communicate pertinent information to Allied Universal leadership and site management.

Minimum Requirements:

• Have at least 6 months of security-related experience.
• Be 21+ years of age.
• CPR and/or First Aid is preferred and may be completed post hire.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.