Inbound Customer Service Call Representative - Longview,WA

Customer Service Representative - Longview, WA

Waste Control (A Waste Connections Company) - Longview, WA Schedule: Monday-Friday, 8:00 AM - 5:00 PM Starting Pay: $22.38/hour Bilingual (English/Spanish) Preferred InPerson Position

About Waste Connections

At Waste Connections, we pride ourselves on a culture where empowered, selfdirected team members understand the importance of their work. We value integrity-saying what we will do and then doing it-and we keep our promises to both customers and employees. If you are highenergy, customerfocused, and thrive in a fastpaced environment, this is a great opportunity to grow your career.

Position Overview

The Customer Service Representative plays a key role in supporting customers, resolving service issues, and ensuring a positive experience across phone, email, and inperson interactions. This role requires strong communication skills, attention to detail, and the ability to work in a highvolume call center environment. The position also includes cashiering and scale operations at the transfer station.

Duties & Responsibilities Call Center & Customer Support

• Provide customer service by phone, email, and in person in a fastpaced call-center environment.
• Activate, discontinue, or modify customer services.
• Record customer information for billing, service changes, and product inquiries.
• Resolve customer disputes and collaborate with other departments to ensure timely solutions.
• Engage in sales conversations to promote new or additional services.
• Prorate customer accounts based on service changes.
• Delivering service in a manner that promotes goodwill and professionalism.

Administrative & Billing Tasks

• Complete contract forms, determine service charges, collect deposits, and process address changes.
• Prepare discontinuance orders and maintain accurate account documentation.
• Demonstrate proficiency in proprietary operational systems and Microsoft Office applications.

Scale House & Cashiering

• Greet and direct customers and employees entering the transfer station.
• Operate the scale house, weigh trucks in and out, and calculate payments.
• Balance a cash drawer and process transactions accurately.
• Track weight information in the computer system and obtain required signatures.
• Ensure incoming loads are safe and free of prohibited materials.
• Maintain general upkeep and cleanliness of the scale house.
• Work on your feet outdoors throughout the shift.

Minimum Requirements

• Ability to read, write, and communicate effectively in English.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• High school diploma or equivalent preferred.
• Two years of customer service or call center experience preferred.
• Fast and accurate typing skills; 10key proficiency required.
• Strong organizational, communication, and problemsolving abilities.
• General math skills and ability to prepare basic reports.
• Ability to stand for an 8hour shift while cashiering.
• Ability to work outdoors in all weather conditions.
• Ability to lift up to 20 pounds.
• Bilingual English/Spanish preferred.

What Waste Connections Offers

• Competitive compensation
• Performancebased career growth opportunities
• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Generous 401(k) plan
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Emergency Travel Assistance

To be considered for any of our current openings you must complete an application atwww.wasteconnections.com.

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits includingmedical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirementand unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Washington State Wage range is 22.38/hr