HR Specialist / Human Resource Representative

Job Title: HR Specialist / Human Resource Representative

Location: Oak Brook Illinois 60523 (Onsite)

Duration: 3+ months (Possible Extension)

Job Summary:

We are seeking a dedicated and service-driven individual to join our People and Culture team as an HR Service Center Representative. This role is at the forefront of providing exceptional support to teammates and leaders by answering inquiries related to HR policies, processes, and tools. The successful candidate will be responsible for resolving routine HR issues, escalating complex matters, and ensuring a positive experience for all internal customers. You will play a vital role in delivering efficient, timely, and high-quality HR support in a fast-paced environment.

Key Responsibilities:

• Customer Support: Serve as the first point of contact for teammates and leaders, addressing HR-related inquiries via phone, email, and web. Provide solutions in a professional, clear, and efficient manner.
• Issue Resolution: Resolve common HR issues on first contact. When necessary, escalate more complex cases to People Operations, COE teams, or HRIS specialists, ensuring timely and effective resolution.
• Case Documentation: Document all incoming queries and actions taken using a case management system. Ensure that all issues are tracked, and resolutions are within identified service level agreements (SLAs).
• Policy Guidance: Utilize HR policies, procedures, and ERP systems to provide guidance on a variety of topics, including benefits, payroll, onboarding, and other People and Culture functions.
• Continuous Communication: Keep teammates and leaders informed throughout the resolution process. Ensure transparency and clarity while maintaining a professional and supportive tone.
• Collaboration: Work closely with cross-functional HR teams to escalate issues when needed and ensure a smooth experience for all internal stakeholders.
• Process Improvement: Identify opportunities for enhancing HR service delivery by improving existing workflows, recommending new processes, and actively contributing to the ongoing evolution of HR systems and services.
• Performance Metrics: Meet or exceed established performance metrics such as response time, issue resolution time, and customer satisfaction scores.
• Quality Assurance: Ensure all cases are handled with a strong focus on accuracy, quality, and adherence to HR standards and guidelines.

Requirements:

• Education: A Bachelor's degree in HR, Business, or a related field is preferred. Equivalent experience or knowledge will be considered.
• Experience:




• At least 1 year of experience in an HR support role or 5 years in customer service, ideally in a fast-paced environment.




• Skills & Abilities:




• Strong communication skills with the ability to explain processes and policies in a simple and clear manner.
• Excellent problem-solving abilities with a solutions-focused approach.
• Detail-oriented with the ability to handle multiple cases simultaneously while maintaining a high level of accuracy.
• Proficient with MS Office and familiarity with HR management systems, case management, and knowledge management tools.
• Strong interpersonal skills with a focus on delivering exceptional customer service and maintaining a professional demeanor.
• Ability to identify root causes of issues and offer actionable solutions.
• Demonstrated ability to meet performance metrics and provide high-quality service.

Key Competencies:

• Service-oriented with a passion for helping others
• Strong active listening skills and empathy
• Ability to work independently and as part of a team
• Skilled at navigating HR-related software and systems
• Adaptability and flexibility in a fast-paced, evolving environment

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.