Content Strategist III

Join a leading global technology company at the forefront of innovation, dedicated to connecting billions of people worldwide. This organization builds groundbreaking platforms that shape how people interact, share, and experience the digital world. Are you a master of clear communication, passionate about empowering users, and ready to make a tangible impact on how millions understand and use cutting-edge platforms? We're seeking a dynamic individual to elevate user experience by crafting intuitive, engaging, and accurate help content. You'll be instrumental in shaping the user journey, ensuring that every piece of information is accessible, easy to understand, and perfectly aligned with the company's voice. Your work will directly influence user satisfaction and product adoption across a suite of widely used services. This role involves hands-on content creation, strategic planning, and cross-functional collaboration to maintain and evolve critical user support resources.

What You'll Do:

• Create, edit, and publish engaging content for various user support platforms, ensuring clarity, accuracy, and adherence to brand voice.
• Develop and implement content strategies for product updates and new features, collaborating closely with marketing, technical, and business teams.
• Guarantee the highest quality standards for all published content, making complex information simple and jargon-free.
• Manage content updates and publishing schedules with meticulous attention to detail and tight deadlines. You'll be at the heart of cross-functional teams, collaborating with product managers, engineers, and marketers to ensure a seamless user experience. This is an opportunity to innovate content delivery and contribute to the strategic direction of user support. Your expertise will directly enhance user understanding and satisfaction, fostering a more positive and productive experience for our global audience, thereby strengthening the company's reputation as a user-centric innovator.

Must-Have Qualifications:

• 3+ years of experience in digital content writing and management, including proficiency with Content Management Systems (CMS) and HTML.
• Proven ability to collaborate effectively with diverse cross-functional stakeholders to produce high-quality public-facing content.

Nice-to-Have Qualifications:

• Experience in writing technical or educational guides for consumer or business audiences.
• Background within a global technology company or a fast-paced, digital-focused industry.
• Familiarity with marketing or communications industry trends and best practices.

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About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.