Customer Service Representative

Job Description:

Position Summary:

In this role, you will prepare and execute parts quotations and sales orders, maintain customer records, and manage vender quotes. This is a faced paced environment and attention to detail is a must. Strong written and verbal communication skills are necessary to be successful in this position.

At Terex / CBI we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Customer Service Representative at Terex/CBI, based in Newton, NH, you'll play a pivotal role. Below is a brief description of role responsibilities

Duties and Responsibilities

• Prepare and execute parts quotations and sales orders
• Track orders from quote to delivery
• Maintain customer records
• Partner with dealers on issues and opportunities to create efficiencies, parts catalogue, parts availability, speed of delivery, reliability of delivery
• Dealer education and support; education, inventory levels, support materials, etc.
• Collect market price information for spare parts and feed into pricing team
• Effectively promote parts programs to drive global awareness to our dealers and customers
• Monitor competitors' products, including relevant sales and marketing data
• Manage and communicate vendor quotes and backorders
• Service existing accounts and communicate with dealers and customers on a regular basis
• Identify, and work with factory team to correct/amend documentation
• Assist Warehouse team with picking orders as needed

• Other duties as assigned

Skills and Experience

• High School diploma or GED
• 2 years of customer support experience in a high-volume capacity, preferred

• Technical experience within automotive, heavy machinery or related field, preferred
• Experience with diagnosing and resolving customer issues, preferred
• Experience quoting parts, helpful
• Experience with order creation and submittals
• Ability to read/understand blueprints, preferred

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.