New

Director Ground Support Services

Atlas Air
$97,000-$138,000
vision insurance, paid time off, 401(k)
United States, Florida, Miami
5600 Northwest 36th Street (Show on map)
Feb 17, 2026
Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we're not just an airline, we're a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we're built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we're driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. This position is responsible for the Ground Ops Station and Facility Audit Program. Responsibilities: Specifically support the following Job Aids: Key processes New station start-up process Key manuals, checklists, SOPs Ground Ops Loadmasters and PSR Manage department (or function) to meet or beat budget. Maintain a safe operation (or workplace) through communication, audit, review, and training. Ensure adherence to all key corporate policies. Continuously identify, evaluate, and implement key process improvement initiatives to improve overall service levels, including Resolve customer service issues in a timely manner Participate in daily worldwide ground operations conference calls Attend Industry conferences and seminars to stay abreast of trends/issues Participate on Government and Industry panels Meet with customers on a regular basis in concert with Sales and Marketing Sarbanes-Oxley compliance Provide timely input to Marketing department Third-party vendor oversight and contract management Contract rate reductions and or preferred pricing through negotiation, same vendor, and volume discounts CSDIP Project and the resulting consolidations Out-sourcing and in-sourcing opportunities Invoice oversight and coding down to station level for all activities Provide support functionality that maintains professional and effective liaison programs with relevant regulatory authorities, trade associations, vendors, airports, other professional organizations, etc., including ATA Key Airports Other Vendors and Professional Organizations Comply as appropriate with relevant environmental regulatory requirements Minimize ground damage to aircraft caused by ground operations Corporate facilities: continually evaluate, manage, and procure all worldwide facilities for Cost-effectiveness Location desirability Facility functionality Flexibility and scalability Review and approve annual budgets for all ground operations departments Participate in monthly departmental budget reviews Qualifications: Degree required, and/or equivalent experience in aviation-related role(s) Eight to ten years of experience Ability to lead and interact with all levels of the organization Comfortable in rolling up their sleeves in a lean environment where limited structure and policy currently exist Strong team, interpersonal, and communication skills Ability to be supportive and mentally tough The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking "EEO Is The Law" . To view our Pay Transparency Statement, please click here: Pay Transparency Statement Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package. Pay Range $97,000 — $138,000 USD AtAtlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.