Service Desk Specialist

Company Details

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries - transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people. We're the number one publicly traded company of our kind, operating a global family of brands and businesses that span more than 260 facilities in over 15 countries. Our unique scale allows us to make entire industries less wasteful and more sustainable, helping move the world toward a more circular economy.

Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off.

Job Summary

The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and changes. The IT Specialist also deals directly with vendors on hardware warranty/repair and telecom issues.

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Communicate with different departments and liaise between end user and IT colleagues.
• Register and process the tickets within the Darling Ingredients IT Service Management Tool (ITSM) following agreed (ITIL) processes and standard procedures.
• Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services.
• Create and update work instructions, processes, guidelines & knowledge base articles.
• Support, coach and train end users as well as IT colleagues.
• Install and deliver IT hardware, repair equipment and maintain inventory of spares.
• Linking pin to specialists at 2nd level support.
• All other duties as assigned by management.
• 2+ years' experience supporting IT users, including desktop and laptop systems (Windows 11,Office 365, network setup of workstations), software applications and other network related service

Minimum Qualifications:

• High school diploma or equivalent required.
• Two-year degree in Computer Science OR equivalent work experience required.
• 3+ years' experience administering various IT systems, including desktop and laptop systems (Windows 7; Windows XP, Microsoft Office, anti-virus, network setup of workstations), software applications and other network related service
• Two-year Service Desk experience

Preferred Qualifications:

• Bachelor's Degree in related field preferred.
• CompuTIA A+ certification.
• Work well with others in a virtual team environment.
• Highly organized; superior time management skills.
• Exceptional communication skills both written and oral; good customer service skills.
• Self-motivated; self-starter.
• Able to think within well-defined somewhat diversified procedures with many precedents covering most situations and/or readily available assistance. Situations require solution by the discriminating choice between known alternative or require the identification of issues, the application of judgement and the selections of solutions within the area of expertise and acquired knowledge.
• Experienced working with standardized practices and procedures, general work instructions and supervision of progress and results

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster