Customer Success Representative (Bilingual)

Job title: Customer Success Representative (Bilingual)

Duration: Permanent
Pay Rate: $18-19/hour
Location: Remote
Shift time: Would be either 9:30am-6pm EST or 8:30-10am start time

Job Summary:
A fast-growing pharmaceutical company is seeking a friendly and hard-working Customer Success Representative to join our team. The Customer Success Rep is a frontline employee who interacts with patients and physicians addressing their questions and concerns about their prescriptions and orders. They are the face of our company, and their interactions significantly impact patient and physician satisfaction and loyalty. Monday through Friday, Customer Success shifts are between 8:30am to 8:00pm. Rotating Saturdays from 8:30am to 5:00pm. When scheduled on Saturday the candidate will have a day off during the week. Certain paid company holidays will need to be covered. In those cases, the candidate will be paid holiday pay.

Responsibilities

• Answer patient calls, questions and resolve issues via phone, email or chat.
• Contact patients regarding their prescriptions to take payment, confirm shipping and sending payment link.
• Ability to complete all CSR tasks assigned to you in a timely manner
• Make outbound calls to patients for follow-ups and collect payments
• Make outbound calls to Providers for needed information
• Follow HIPAA compliance and stay up to date on all HIPAA trainings.
• Route calls to other team members and Pharmacy staff when needed
• Consistently review and follow department SOP's
• Other duties as needed and assigned by CSM

Requirements

• Ability to work independently and as a team.
• Ability to multitask between multiple different systems at a time
• Ability to handle upset customers and always maintain professional.
• Excellent written and verbal communication skills
• Ability to think critically and solve problems independently to find an effective and efficient solution.
• Experience with Outlook, Teams, Word, and Excel
• Must be available to work your required shift, rotating weekends, and holidays.
• Must have a quiet space to work as this is a remote position.
• Spanish speaking (a must)
• Customer service/call center experience
• Genesis experience (is a plus)

Qualifications

• High School Diploma/G.E.D.
• 2 years of Customer Success experience
• Pharmacy experience preferred but not required
• Bi-lingual in Spanish preferred but not required

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.