Mgr, Physical Infrastructure

The Parking Services Manager provides strategic and operational leadership for the customer service and administrative functions of Parking Services. This position oversees financial administration, customer service strategy, and escalated issue resolution to ensure accurate financial stewardship, consistent policy application, and a high standard of service delivery. The role serves as a key decision-maker for complex customer matters and plays a critical role in maintaining trust, accountability, and operational efficiency within the department.

Kansas State University's Parking Services Department is dedicated to providing efficient, customer-focused parking and transportation solutions that support the university's mission. We manage a comprehensive system of parking resources, including permits, enforcement, and alternative transportation options, to ensure a safe and accessible campus for students, faculty, staff, and visitors. Our team is committed to continuous improvement, leveraging technology and innovative strategies to enhance the campus experience. Through a service-first approach, we strive to balance the needs of the campus community while promoting sustainability and mobility.

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

Minimum Qualifications:

* Requires a high school diploma (or equivalent).
* Seven years of relevant experience.
* Requirements may be met through a combination of education and experience.

Preferred Qualifications:

* Knowledge of T2 system (Garage operating system).
* Customer service - dealing with angry customers and contractors.
* Supervision and organizational skills.
* Working knowledge of License Plate Recognition Technology (LPR).
* Sitting, keyboarding, clarity of vision at 20 feet or more, working in inclement weather, moderate
noise, lifting up to 35 lbs., writing, speaking.
* Computer skills.
* Knowledge of K-State systems to include; KSIS and HRIS.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Please submit the following documents:

1. Cover Letter
2. Resume

Applications close on: March 6, 2026

$ 47,486.00 - $ 60,541.00