Manager, Travel Technologies

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The Manager, Travel Technologies, is responsible for leading travel technology initiatives, developing and implementing processes for advisor-facing products, overseeing the primary Global Distribution Systems (GDS) Sabre, Travelport+, and Amadeus, managing the Mid Office support team, and handling travel technology projects. This role also supports agents and internal departments in resolving issues that affect multiple points within projects and operations.

This position is a hybrid position working 3 days out of the Beverly Hills office.

Oversee the Mid-office GDSX Compleat and Travel Technology team.
• Manage and support key applications including ClientBase, Booking Builder, Travelport, Sabre, and Concur Compleat/GDSX.
• Implement and support any additional agent-facing travel products required by Global Travel Collection (GTC) Travel Technology.
• Collaborate with GTC Training for advisor facilitation on GTC products.
• Supervise the Support Desk to ensure Service Level Agreements (SLAs) are met by monitoring team responses and running regular reports.
• Train, motivate, and coach team members to provide efficient customer service, set achievable goals, and monitor progress.
• Lead and manage travel technology projects as assigned by leadership.
• Manage development of business requirements, quality assurance testing, and deployment of enhancements and new product functionalities.
• Collaborate across departments to ensure efficient processes and report errors or issues.
• Evaluate and escalate issues to IT and Operational teams as necessary.
• Continuously improve communication procedures and channels to ensure relevant information is delivered to agents and support teams.
• Create documentation and develop operational processes to streamline procedures

• Minimum 7 years of experience in the travel industry, including operations and project management.
• Minimum 7 years of experience with the GDS Sabre system.
• Minimum 5 years of experience in a management role with direct reports.
• Experience with Travelport Plus and Worldspan is considered a plus.
• Experience with Concur Compleat a must
• Excellent customer service skills and the ability to thrive in a fast-paced environment with multiple responsibilities.
• Strong oral and written communication skills, along with organizational and project management abilities.
• Advanced knowledge of the travel industry.
• A positive, proactive attitude conducive to creative problem solving and solution ownership
• Flexible hours between 9:00 am - 9:00 pm ET, working 3 days per week from the Beverly Hills office and 2 days per week from home.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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