Housing Operations Coordinator

University of Cincinnati
parental leave, paid time off, paid holidays, sick time, retirement plan
United States, Ohio, Cincinnati
Feb 18, 2026
Job Description Apply now Job Title: Housing Operations Coordinator Posting Start Date: 2/17/26 Work Arrangement: Onsite Current UC employees must apply internally viaSuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more atuc.edu. UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success. Job Overview Coordinate day to day operations for a comprehensive Housing Services program, including daily processing and customer service activities related to contracting, room assignments, billing and room changes for campus residents. Essential Functions Assist with developing and coordinating contracting processes, room assignments, contract review, room changes, and bill processing for campus residents. Provide excellent customer service for campus residents and provide hands-on support to call center staff. Serve as an escalation point for referrals requiring supervisory authority. Serve as liaison with other university offices. Maintain current understanding of the Housing Management System, Housing call center software and related systems for day-to-day processing needs. Develop ad hoc reporting. Assist staff members with design and development of reports. Maintain statistics and provide regular reports on call center activity and performance. Resolve complex problems, work with appropriate staff to develop and implement intervention strategies using professional counseling techniques. Make expert referrals as needed. Design, develop, implement, and coordinate programs for students and other customers. Coordinate with other Campus Services departments on offerings and services. Oversee activities of call center personnel and operations. Hire, train, schedule, supervise and evaluate student staff. Responsible for quality assurance including monitoring of live calls. Develop and implement programs to assess student needs and expectations. Will be required to be on-call and/or have weekend responsibilities during heavy volume time periods (move in / move out) or to support response to emergency situations. Perform related duties based on departmental need. This job description can be changed at any time. Required Education Bachelor's Degree. Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement. Required Trainings/Certifications N/A Required Experience One (1) year of experience as a service provider. Additional Qualifications Considered University or student housing or related area (i.e., multifamily housing, hotel, etc.) experience. Physical Requirements/Work Environment Sitting - Often Talking - Often Hearing, listening - Often Repetitive hand motion (such as typing) - Often Bending - Seldom Standing - Seldom Walking - Seldom Climbing stairs/ladders - Seldom Crouching - Seldom Kneeling, squatting - Seldom Lifting - up to 20 pounds - Seldom Reaching overhead - Seldom Crawling - Not Required Pulling, pushing - Not Required Shoveling - Not Required Stooping - Not Required Lifting - up to 50 pounds - Not Required Lifting - over 50 pounds - Not Required Compensation and Benefits UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include: Salary/Hourly Pay Rate Information: Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position. Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including: Vacation and sick time 11 paid holidays and additional end-of-year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: Competitive salary based on experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities To learn more about why UC is a great place to work, please visit ourCareers Page. UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents. Important: To apply you must create a profile and submit a complete job application through the UC applicant portal.We are unable to consider "easy apply" applications submitted via other websites.For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR atjobs@uc.edu. Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 101515 Apply now