Learning & Development Consultant

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose:

This role supports the Learning & Development team by building and creating a high impact learning environment to accelerate overall employee performance. The ideal candidate leads project(s) and/or program management, facilitates, and develops content. Essential components of the role include guiding and advising various line(s) of business on program enhancement, while identifying and building new solutions. A key support with the company's mission to create a daily culture of learning through meaningful content curation, which equips people for their roles and future opportunities and growth.

Essential Functions:

Consulting/Project Management

• Develops relationships with senior leaders to influence sustainable learning and development solutions for the business.
• Completes intake process with stakeholders/leaders by gathering learning requirements and determining scope and budget.
• Assesses existing and future resources needed to achieve objectives and the best suited modality to deliver content and accomplish successful business results.
• Leads and recommends learning and development content initiatives for assessment, design, budget and evaluation, to enhance existing programs and/or third-party training.
• Provides recommendations for process improvement and opportunities to become more efficient.
• Develops and reports KPI performance metrics in collaboration with line(s) of business.
• Participates in the development of enhanced reporting capabilities with Workday Learning and with third party vendors to measure/track program effectiveness.

Facilitation

• Participates in overall content delivery and when applicable, assigning required training.
• Delivers training content for early career, leadership development, new employee onboarding, and soft skills/professional development areas.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Content Development

• Designs and develops content that addresses business needs and aligns the right level training activities with the complexity of the training topic(s).
• Focus on performance objectives that directly tie the learning to actual on-the-job behavior necessary for achieving the organization's goals.
• Engages and collaborates with sponsors, stakeholders, and subject matter experts for feedback and review process.
• Provides LMS support, updates and maintains training catalog; administers / assigns training and supports training data needs and/or "report outs" as needed.
• May collaborate with project management teams on large scale training & development "rolls outs".
• The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their supervisor.

Minimum Qualifications:

• Education or experience typically obtained through the completion of a bachelor's degree in Business Administration/ Management, Human Resources, Higher Education/ Training/ Teaching or related field or equivalent work experience.
• A minimum of 5 years of progressive experience in learning & development, with "hands on" experience building robust programs and infrastructure and supporting enterprise-wide programs with successful outcomes.
• A minimum of 1 year project management experience
• Experience with eLearning platforms and the ADDIE and SAM models.
• Ability to collaborate with, influence, and support all levels of leadership.
• Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy.
• Proven stand - up delivery and facilitation skills with the ability to drive key learning outcomes and motivate application beyond the classroom.
• Demonstrated experience working with technical positions/ lines of business (collaborating/ supporting Information Technology, Technology, Information Security).
• Ability to analyze data, understand trends, develop recommendations, and clearly articulate technical ideas to a non-technical audience for action based on the analysis.
• Progressive experience in presenting formal concepts to leadership.
• Advanced knowledge in LMS system; Workday preferred.
• Proficiency in content design software
• Background and drug screening

Preferred Qualifications:

• Additional college level learning & development, higher education, training, human resources, or business-related classes are beneficial.
• Certified learning & development professional
• Certified Project management professional
• Experience with Workday Learning is beneficial
• Intermediate experience in instructional design concepts - building content in eLearning, graphic design is highly beneficial.

Physical Requirements:

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work will require standing, walking, kneeling, bending and reaching to identify asset information on fixed hardware. Must be able to lift up to 50 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:
Phoenix, AZ in USD per year is: $84,000 - $105,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.