Sr. Business Operations Specialist

Requisition ID# 170538

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Gen Counsel, Ethics, Risk & Compliance

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Enterprise Risk & Compliance (ERC) Chief of Staff Office is responsible for leading strategic planning, business management processes, budgeting, communications, performance measurement, and/or continuous improvement programs for the ERC organization.We deliver a broad range of expertise and services to drive integrated, cross-organizational solutions. We aspire to build leading programs that enable ERC and PG&E to thrive in their operations.

Position Summary

The Business Operations Specialist, Senior will have a focus on a variety of cross-functional, value-added services including supporting strategic initiatives and continuous improvement to optimize the ERC coworker and customer experiences. The incumbent may own ongoing process management or administration and support department and/or line of business system needs.

They will also provide business analytics information, including research, data analysis, metric implementation, forecasting, and reporting in support of business decision making, strategy and operations.

This position is hybrid, working from your remote office and your assigned work location based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint <$Min - $Mid of the range>. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

Bay Area Min: $102,000

Bay Area Mid: $127,000

Bay Area Max: $152,000

Job Responsibilities

• Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
• Participate in the development and execution of key department initiatives
• Research and data analysis; compile and prepare reports for upper management
• Develop internal work processes and initiate process improvements, including identifying opportunities for productivity and effectiveness
• Solve unique process problems, anticipating issues and developing innovative process solutions
• Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
• Utilize system and personnel resources to successfully address inquiries from internal business partners
• Demonstrate advanced knowledge of department and/or line of business function and responsibilities
• Support additional tasks and initiatives as assigned

Qualifications

Minimum

• Bachelor's degree in Business, Marketing, Communications or related field or equivalent experience

• 5+ years of related experience or equivalent

Desired

• Knowledge of Microsoft Office Products - for example Excel, Word, PowerPoint - as needed to perform at the job level
• Curiosity-led thinking to understand and analyze information
• Ability to present data and findings to various audiences in a cohesive, understandable and actionable format
• Ability to conduct research and integrate information from a variety of sources
• Adept at addressing issues with diplomacy and tact
• Creative problem-solving skills to develop celebrated solutions
• Demonstrated process improvement mindset
• Strong written and verbal communication skills
• Organizational, prioritization and multi-tasking skills
• Adaptable to changing business conditions and ambiguity
• Strong client focus
• Positive attitude and team-first approach