Manager, Professional Services

Position Type :

Type Of Hire :

Education Desired :

Job Description

Job Description:

FIS is shaping the future of fintech in an increasingly fast-paced world. With inclusive and diverse teams, FIS touches nearly every market and industry. If you want to contribute to advancing fintech, FIS asks: Are you FIS?

What You Will Be Doing:

• Manage a consulting practice to ensure engagements meet customer needs, business goals, and growth objectives.
• Lead a team of professional services consultants across multiple products and business lines.
• Develop and execute a consulting team strategy aligned to the business plan.
• Create consulting offerings to capture new market opportunities.
• Maintain strong relationships with key FIS channels (sales, product, relationship management, business units, etc.).
• Provide industry thought leadership for the Practice.
• Own profit and loss responsibilities, including forecasting, revenue/expense management, and reporting metrics to senior leadership.
• Ensure revenue meets or exceeds Consulting Services targets.
• Drive high levels of client satisfaction and loyalty through successful engagement delivery.
• Align resources with the required expertise and manage external partnerships for peak-demand needs.
• Optimize utilization of resources across billable work, asset development, sales support and thought leadership.
• Collaborate with other Practice Managers to ensure resource alignment across the division.
• Attract, develop, and retain consulting talent.
• Support sales throughout the full cycle-including proposal/SOW development, pricing negotiations, project planning, and presentations.
• Maintain and nurture quality client relationships to support referrals and new business opportunities.
• Define and sell consulting engagements tailored to relationship needs.
• Travel up to 10-20%, or as required.
• Perform additional related duties as assigned.

Educational Requirements:

• Bachelor's degree in Business Administration, Law, or an equivalent combination of education, training, and experience.

What You Will Need:

Core Skills & Experience

• Strong leadership, management, and team-building skills.
• Experience in consulting or professional services (preferred).
• Experience with system upgrades and software implementations.
• Strong analytical and problem-solving capabilities.

Relationship & Communication Skills

• Ability to build relationships with Clevel executives and peers.
• Broad understanding of regulatory requirements, financial institution operations, and risk management.
• Excellent verbal and written communication skills.
• Strong listening skills with ability to foster open, candid communication.
• Ability to express ideas clearly-both facts and opinions.

Operational & Professional Competencies

• Project and people management; productivity planning; workload management.
• Strong negotiation skills, especially regarding complex issues.
• Ability to perform under pressure while maintaining professional composure.
• Dependability and adaptability in fast-paced, evolving environments.
• Commitment to continuous improvement and ethical conduct.
• Relevant certifications for area of expertise.
• Demonstrated aptitude in relevant domain.
• Willingness to travel at least 10%.

What FIS Offers You:

• A meaningful career shaping the future of fintech.
• A voice in organizational direction and innovation.
• Continuous learning and professional development opportunities.
• A collaborative and supportive work environment.
• Opportunities to give back to communities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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