Field Services Representative - Days/Evenings - 138482

Under general supervision, patrol (on foot or by vehicle) campus and medical center parking areas to provide a safe and welcoming atmosphere for our community in the field and approachable to assist those in need, while enforcing University parking regulations and monitoring parking facilities. Collaborate with Campus Police and Campus/Health System Security to identify, report and address improper behavior in parking facilities. Work with Campus and Health System partners to identify, report, and monitor or remedy hazardous conditions in parking facilities. Make and keep records of actions taken during shift; prepare neat and detailed citations and reports, including daily shift logs; review and make recommendations on citation adjudication requests; may testify in court as necessary.

• Demonstrated ability to observe and recall details of incidents; prepare clear, concise and legible documents and reports.

• General computer knowledge; ability to operate hand-held computerized devices, word processing, Email, Internet and database programs.

• Excellent interpersonal, written and oral communications skills. Ability to interact professionally and tactfully with diverse groups of people.

• Ability to be objective, courteous, and respectful, in dealings with the campus community and visitors, and not allow personal beliefs, prejudices, or biases to interfere with official acts or duties.

• Valid CA driver's license and ability to operate motor vehicles with manual and automatic transmissions.

• Ability to learn and provide basic vehicle and motorist assistance such as tire inflation, battery jump start, lockout service and gas transport.

• Ability to give testimony in court regarding citations issued.

• Working knowledge and experience with personal computers and office applications, including operation of photocopier, fax machine, calculator, ten-key adding machine and cash register. Ability to operate two-way radio and multi-line telephone

• Ability to spend long periods of time on foot, standing or patrolling parking lots and walking to campus locations as well as work in and withstand diverse weather conditions.

• Excellent customer service and interpersonal skills including courtesy, tact, helpfulness, cooperative and collaborative attitude. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone.

• Ability to lift and carry up to 20 lb. parking barricades and equipment and to operate parking ticket dispensers, electronic fee computers, and ticket reader/validator parking systems.

• Ability to read, write, perform mathematical calculations, follow oral and written instructions, and six months of related experience, preferably in public contact work; and knowledges and abilities essential to the successful performance of the duties assigned to the position

• Ability to resolve traffic control conditions during an emergency situation or until supervisor or Community Safety Officer is notified of existing condition. Ability to direct traffic, when needed. Ability to assist in any emergency situation as directed by supervisor or direct Community Safety representative.

• Demonstrated ability to reorganize schedules quickly to effectively manage rapidly changing priorities and/or emergencies in a busy environment.

• Ability to model and advocate UCSD Principles of Community.

• Demonstrates competency and commitment to equity, diversity, and inclusion.

• Knowledge of parking rules and regulations and ability to enforce policies with professionalism and tact, and use common sense and good judgment in assessing situations.

• FBI/DOJ and DMV background checks and clearances required prior to hire.

• Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

• Obtain a CPR and First Aid Certificate.

• Must be able to work outdoors in a variety of climates.

• Must be able to spend long periods of time patrolling on foot, bicycle or vehicle in university parking.

• May be assigned overtime or alternate work schedules, such as evenings, weekends and holidays.

• May be assigned to work Hillcrest Medical Center as needed.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace