Repair & Returns Coordinator

Are you a Repair & Returns Coordinator looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in procurement, supply chain, buying, or operations, preferably supporting repair or service programs?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work onsite with our client in New Castle, DE. Interested?

Here's what you'd do:

• As a repair and return coordinator, you'll be responsible for managing end-to-end procurement activities for UTEX and repair services, ensuring timely execution, supplier performance, and compliance with procurement policies.
• This role partners closely with suppliers, warehouse and logistics teams, project stakeholders, and sales to drive repair turnaround performance, delivery reliability, and total cost optimization.
• Execute complex buying strategies for UTEX and repair services to ensure timely delivery of materials and services; expedite orders as needed and secure approvals within established purchasing limits
• Serve as the primary liaison between suppliers and internal stakeholders, resolving delivery, quality, and supplier performance issues
• Coordinate with suppliers to obtain and manage Return Material Authorizations (RMAs) and required repair documentation
• Partner with warehouse and materials teams to ensure repair shipments are completed accurately and on time, both systemically and physically
• Maintain and update purchasing systems and project plans, reviewing requisitions and supply plans for domestic and international purchases
• Define, communicate, and track schedules, risks, changes, opportunities, and resource needs related to repair and UTEX activities
• Align with stakeholders on project prioritization and execution requirements
• Track supplier performance against original and revised schedules; monitor and report open orders, confirmation ratios, delivery capability, and on-time delivery metrics
• Ensure adherence to workflow turnaround time KPIs for the Core Return and repair processes
• Communicate repair status, risks, and Supply Chain Management activities effectively across cross-functional teams
• Drive supplier delivery improvement initiatives and lead late order resolution efforts
• Collaborate with strategic category management, supplier quality, sales, project logistics, and warehouse teams to improve the total cost of ownership for repair and UTEX services
• Leverage existing procurement policies and compliance requirements while identifying process improvements and continuous improvement opportunities.

Here's what you'll get:

• Pay rate: $28.00/hr
• Hours: 40 Hours/Week 1^st Shift
• Length: Temp (12 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 2 years of experience in procurement, supply chain, buying, or operations, preferably supporting repair or service programs
• Minimum 2 years of experience in coordinating with warehouse, logistics, and cross-functional teams

• Proficiency with ERP systems (e.g., SAP) and reporting tools
• Experience supporting UTEX, repair, overhaul, or return processes
• Familiarity with supplier performance metrics, KPIs, and delivery reliability tracking
• Experience with international purchasing and logistics coordination
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced, operations-driven environment
• Strong ability to manage supplier relationships, resolve issues, and drive performance improvements.

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.