Davie Support Coordinator

Monday - Friday, 8:00 AM - 5:00 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

University Development's purpose is to support the mission of the university by raising private resources to enhance financial support for students, faculty, programs, and facilities. University Development provides leadership and centralized services to all development offices throughout the University, serving as a focal point for annual giving, application development and IT support; campaign management; constituent programs; corporate and foundation relations; donor relations; gift planning; gift services; industry relations; marketing/communications; parents giving; principal gifts; prospect management, research and analytics; regional programs; scholarships and student aid; talent management; university events; and volunteer engagement.

Carolina Development is proud of its donor-centered philosophy, pursuing activities that always respect the interests and intentions of the donor as well as the University. The organization's collaborative nature is a critical component to fulfilling our mission of raising private funds to benefit the university.

We welcome applicants from all backgrounds and transferable skills!

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The [Davie Support Coordinator] will report to the Davie Projects and Support Manager which is part of the larger Application Development team within the University Development Office ( UDO). The focus of this position is to reinforce ongoing efforts within the Davie support team to review, update and create training materials and supporting documentation for users and trainees and include basic data entry and processes.

Davie is the internal nickname for the Customer Relationship Management ( CRM) system used for UNC fundraising efforts, which runs on the Blackbaud CRM platform. The Davie Support team manages the help desk system that supports approximately 600 users who use Davie on a daily basis.

Detail-oriented and highly organized, with strong documentation review and editing skills.

Comfortable reading and understanding technical documentation and web-based/ CRM processes (non-technical role).

Familiarity with basic CRM concepts; experience with systems such as Salesforce, Blackbaud, or Raiser's Edge preferred.

Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and MS Teams.

Ability to support data entry, spreadsheet management, and collaborate with business analyst teams to improve CRM-related processes; fundraising knowledge a plus.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.