Developer/IT Operations Engineer

About Burns

Burns is a nationally respected provider of specialized engineering services, bringing highly technical, sought-after engineering expertise to complex transportation and critical infrastructure projects.

We are currently seeking a Developer/IT Operations Engineer to join our Information Technology team in Philadelphia, PA.

POSITION SUMMARY:

Hybrid role responsible for internal application development, IT automation, technical documentation, and hands-on IT operations support (including troubleshooting and improvement of user-facing systems and network-adjacent services). Focus is on improving reliability, efficiency, and customer experience through automation, clear documentation, and operational problem-solving.

ESSENTIAL DUTIES/RESPONSBILITIES:

• Build, enhance, and support internal tools and applications (including admin functions and operational updates).
• Develop IT automations to reduce manual work (reporting, data updates, operational checklists, and internal publishing processes).
• Create and maintain significant technical documentation (user guides, onboarding materials, internal knowledge resources, and "how-to" instructions).
• Document troubleshooting outcomes with clear steps taken, findings, and recommendations to prevent repeat incidents.
• Troubleshoot and support IT operational issues spanning collaboration environments, endpoint behavior, A/V systems, identity/access behavior, and configuration-driven service impacts.
• Participate in investigations where configuration/security changes may have broader downstream impacts; surface risks and propose mitigation options.
• Coordinate with vendors/partners as needed to resolve operational issues and complete follow-through (including logistics and communication).
• Provide responsive internal customer support, including triage, prioritization, user communication, escalation, and follow-through.
• Maintain internal IT resource locations (posting links/resources where employees find them).

EDUCATION & EXPERIENCE:

• Bachelor's degree in Computer Science, Information Systems, or related field preferred (or equivalent experience).
• Experience building and maintaining internal tools/applications and/or IT automations.
• Demonstrated ability to write and maintain clear, user-ready technical documentation.
• Demonstrated troubleshooting experience across systems and services (including configuration-driven behavior).

CERTIFICATIONS, LICENSES, REGISTRATIONS

None required. Relevant technical certifications are a plus (e.g., Microsoft, networking, automation).

COMPUTER SKILLS

Ability to learn and support Burns' internal platforms and tools used by IT operations and internal application delivery.

OTHER QUALIFICATIONS

• Strong customer service mindset and ability to communicate clearly with technical and non-technical users.
• Strong organization and documentation discipline; ability to manage multiple priorities and complete follow-through.

Why Join The Burns Team

Recently voted a Top Workplace by philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm and has been named a MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients' successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to "write their own story" with us.

Applying To Burns

As a member of our team, you will enjoy a competitive compensation and benefits package. Interested, qualified candidates must apply on the Burns' career site at www.burns-group.com to be considered for a specific opportunity. Individuals needing assistance to apply for an open opportunity should contact the Human Resources Department at hrdepartment@burns-group.com.