Spine Patient Navigator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Spine Patient Navigator

Location(s): San Francisco, CA

Position Overview
The Spine Patient Navigator provides high-level administrative and patient support within a busy outpatient spine clinic. This role serves as a primary point of contact for patients and plays a critical role in coordinating care, supporting physicians/surgeons during clinic operations, and ensuring a seamless patient experience from initial contact through treatment and follow-up.

This position requires prior experience supporting outpatient clinics and directly assisting patients in a clinical setting.

Key Responsibilities

• Serve as a primary contact for patients via phone and in person.
• Answer and triage patient calls with professionalism and accuracy.
• Schedule and coordinate clinic appointments and follow-ups.
• Support physicians/surgeons during clinic sessions.
• Guide patients through the continuum of care, including diagnostics, referrals, and treatment planning.
• Coordinate and schedule surgical procedures (preferred experience).
• Maintain accurate documentation and manage administrative workflows.
• Multitask effectively in a fast-paced clinical environment.

• Prior experience supporting an outpatient clinic environment.
• Experience handling patient phone calls and appointment scheduling.
• Strong administrative healthcare background.
• Ability to support providers in a clinic setting.
• Excellent organizational and multitasking skills.
• Strong communication and patient service skills.

• Experience with surgery scheduling.
• Experience navigating patients through specialty care pathways.
• College degree (preferred but not required).

• Day Shift | Monday-Friday | 8:00 AM - 5:00 PM.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.