OMNI Desktop Support Tech

• Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Direct calls and tickets to appropriate IS staff as necessary
• Remotely assist OAI employees and contractors with technology problems in offices, remote sites, and residences
• Accept general responsibility for Business Continuity Site and ensure it is ready for use
• Follow standard IS Help Desk operating procedures, and accurately log all Help Desk contacts using call tracking software
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Order, image, configure, and install desktop and laptop computer systems and peripherals
• Stay updated on OAI information technology changes, policies, services and staff
• Follow IS policies, security standards, and best practices
• Participate in the on-call rotation as required
• Perform other duties as assigned

• Must be able to pass a 10-year Background/Criminal check and pre-employment drug screen
• Knowledge of imaging, deployment tools, and endpoint management solutions
• 5+ years of experience supporting Windows clients and related software and hardware in an Enterprise environment
• Understanding of AD fundamentals is required
• Microsoft or CompTIA certification is a plus
• Effective oral and written communication skills, including strong technical communications skills to effectively interface with both Operations and IS Personnel
• Must be able to translate technical solutions into business solutions
• Good analytical and problem-solving skills including crisis management and resolution
• Able to work well with others in a collaborative manner, and be a self-starter with minimum supervision
• Team player capable of working in a results-oriented environment
• Honest, positive attitude, adaptive to changes and hard working
• Results oriented and customer service focused
• Must be legally authorized to work in the United States for any employer without sponsorship.

• Stand -25%
• Walk - 25%
• Sit - 50%
• Lift- up to 35 lbs

• Requires ability to handle numerous activities at once and complete in a timely manner
• Must be able to work with limited supervision and possess an impeccable attention to detail
• Must be able to identify and resolve problems in a timely manner
• Must be able to gather and analyze information skillfully with significant detail
• Ability to understand, remember, and apply oral and/or written instructions
• Ability to complete routine forms, and conduct routine oral communication
• Must possess excellent customer service and organizational skills

Drug Free Workplace, Equal Opportunity Employer M/F/Disability/Veterans/VEVRAA Federal Contractor/Sexual Orientation/Gender Identity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Military and civilian service alumni are encouraged to apply.