Sales Fulfillment Specialist

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a Software Order Fulfillment and Customer Service Specialist to join the Singlewire team. This position will be part of Singlewire's sales operations team. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!

What You'll Do

The Order Fulfillment & Customer Service Specialist is responsible for processing and fulfilling all sales orders while providing the highest level of customer service and sales support to our customers and partners. Our ideal candidate will exhibit people skills and extreme attention to detail, is a team player and a problem solver with critical thinking skills.

Your responsibilities may include:

• Responsible for processing orders. With attention to detail, a sense of urgency, and critical thinking to fulfill the complex orders we receive into our system.
• Work with Sales or others to obtain necessary documentation required for each order.
• Review contracts, verify data and order paperwork for completeness and accuracy.
• Communicate with our customers and partners and assist in the support requests related to licensing upgrades, reallocations, and provisioning.
• Maintain/Update customer information and files as needed. (Addresses, Tax Documents, etc.)
• This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.

No travel is expected for this role.

Required Qualifications:

• Associate degree or other equivalent experience in areas relating to order fulfillment, customer service or data entry required
• 2+ years of customer service experience
• Experience with computer programs including MS Office

Preferred Qualifications:

• Experience with Salesforce or other CRMs
• Extreme attention to detail. Excellent research and problem-solving skills.
• Excellent verbal and written communication skills.
• Disciplined, self-motivated, organized, and reliable.
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels.
• Ability to prioritize tasks, think on your feet and be able to work around uses that may arise, to effectively optimize productivity.
• Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
• Excellent math ability, with good analytical skills.
• Stellar work ethic and attitude.

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.