Senior Technical Care Specialist

Nokia of America Corporation, Senior Technical Care Specialist (Multiple Positions), Dallas, TX.

• Provide support to resolve technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, and end-to-end performance improvement.

• Develop and maintain a good understanding of the customer network and recommends improvements of products and end-to-end solutions to the internal product groups.

• Apply SW services processes, policies, tools, documentation and contributes to their continuous improvement.

• Interpret critical internal or external business issues and develops innovative solutions that help to sustain competitive advantage.

• Provide expertise and deliver advanced system troubleshooting methods like system-level tracing, debug, protocol flow analysis.

• Provide measurable input into new products, processes, standards or operational plans in support of business strategies.

• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.

Must have a Bachelor's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of post-bachelor's progressive related work experience. Or a Master's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 3 years of related work experience.

Of the required experience, must have 3 years of experience with the following:

• Cloud-native Architecture and micro-service architecture;

• Scripting/Programming Language: Java/Perl, Python, or C++;

• IP, Unix, or Linux;

• Fault Management and Troubleshooting.

Domestic travel up to 20% required.

Telecommuting from a location within commuting distance of Dallas, TX may be permitted up to 60%.

Employer will accept any suitable combination of experience of education, training or experience.

TO APPLY: Email CV to us.jobs@nokia.com with Job Code TX26-2411920 in subject line.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive compensation and benefits package: https://www.nokia.com/careers/our-locations/united-states/