Make to Order Fulfillment Manager

The Fulfillment Manager oversees materials, pre-fabrication services, and logistics for Make-to-Order (MTO) projects, serving as a key member of the Project Business core team. This role defines supply and execution concepts, manages project coordination between field and logistics functions, and ensures timely delivery by addressing capacity challenges and aligning internal stakeholders. Responsibilities include order accuracy, change management, and proactive communication to maintain project timelines and customer satisfaction. Success requires strong organizational skills, problem-solving ability, and collaboration across multiple departments.

• Responsible for defining best practices, identifying opportunities for improvements, problem solving and coordinating solutions, and communication of these to the logistics organization at all levels.
• Define and align supply and execution concept per project
• Gather specific logistics requirements via logistics project business checklist (e.g. labelling, packaging, deliveries, unloading, timing, etc.)
• Check internal capacities and proactively proposes alternatives for potential bottlenecks of material
• Contact mainly for internal stakeholders (e.g. delivery planning, jobsite logistics, ...) and internal interface for WM, TM, Prefab, Specials
• Project coordination between Field and Logistics functions
• Ensure correct order entry, manage changes, escalation, and collaboration with Project Business Project Manager.
• Additional duties as assigned.

• Outstanding communication and coordination skills and de-escalation skills.
• Experience in construction project management
• Supply chain and logistics background
• Knowledge of SAP processes for sales orders, fulfillment and production
• MS Office skills
• Competent and proactive approach to internal and if relevant external customers
• Independent working method
• Bachelor's Degree Required
• Minimum 3 years' professional experience
• Hilti product portfolio knowledge as asset

You'll join a top-ranked workplace with competitive compensation, bonus potential, and a comprehensive benefits package. We offer paid time off, paid family leave, educational reimbursement, 401(k) matching, and medical/dental/vision coverage. You'll also have two paid days annually to give back to your local community.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.