Customer Service Specialist

About the Team/Role

Working in a lively call center environment, the Customer Service Representative is responsible for answering customer inquiries regarding account maintenance and billing for WEX through multiple channels. In addition, this position handles authorizations for all lines of business. By gaining knowledge of all programs, practices and procedures within the department, you will become proficient in multiple platforms and applications needed to provide excellent customer service and support WEX customers.

How you'll make an impact

• Answer inbound calls from drivers, merchants, and fleet managers

• Assist customers with billing questions, payments, and invoices

• Resolve customer issues in a timely manner

• Deliver quality customer service with each interaction

• Troubleshoot and assist customers with online inquiries

• Perform account maintenance while ensuring proper security measures are met

• Identify accepting locations for customers to use product

• Process authorizations for merchants when appropriate

• Document accounts as needed

• Maintain compliance with policies

• Consistently meet or exceed individual Key Performance Indicators (KPIs)

• Promote programs and products available

• Maintain compliance with policies

• Maintain adherence and conformance to scheduling needs and expectations

• Assist with other areas of the business as needed

Experience you'll bring

• High School Diploma/GED

• Proficiency with computers is required

• Access to high-speed internet via ethernet cable is required

• Previous exposure managing a steady flow of incoming calls

• Strong customer service and/or call center background is preferred