Product Manager

Location Requirement
The work arrangement for this role is hybrid, requiring three (3) days in a Segra office with flexibility to work remotely two (2) days each week.
Location: Any Segra office; Kansas City, MO and Charlotte, NC are preferred.

Role Overview
The Product Manager I is responsible for managing the full product life cycle for 3-4 telecommunications products at various stages of development. This role is critical in shaping the vision, strategy, and execution of Segra's product portfolio. The ideal candidate brings a collaborative mindset, technical depth, and the ability to work cross-functionally to deliver high-quality solutions.
This position supports pre- and post-sale activities across more than 20 states and multiple verticals, including Enterprise, Carrier, Government, Education, Channel Partners, and Agents. Infrequent travel may be required.

Key Responsibilities
Business Operations

• Engage internal and external stakeholders to gather feedback, prioritize initiatives, and align product direction with business goals.
• Collaborate across teams to develop market and competitive intelligence.
• Define, track, and analyze KPIs to measure product performance and drive continuous improvement.
• Maintain deep knowledge of assigned products, including technology, pricing, and market trends.
• Participate in and occasionally lead Quarterly Department Meetings to communicate product updates, challenges, strategy, training opportunities, and future enhancements.

Product Life Cycle Management

• Own all phases of the product development life cycle: concept and research, planning and design, financial modeling, scope definition, development and testing, launch, evaluation, maintenance, enhancement, and end-of-life.
• Evangelize products internally through training and enablement, ensuring teams understand positioning, value propositions, and competitive advantages.
• Partner cross-functionally with Sales Engineering, Network Engineering, NOC, Project Management, Procurement, Outside Plant, Carrier Relations, Legal, and other teams to define requirements and deliver solutions that meet customer expectations.
• Oversee development of connectivity and communication solutions, including 5G and Packet Core technologies.
• Ensure products meet security standards and comply with industry regulations and best practices.
• Educate sales and engineering teams on product capabilities, demos, solution design, and sales requirements.
• Instruct operational teams (NOC, provisioning, field services, etc.) on installation, deployment, and support processes.
• Coordinate product launches with Marketing, Sales, Engineering, and other stakeholders.
• Document workflows, systems requirements, regulatory considerations, taxation, and billing impacts.
• Support product retirement and alternate vendor evaluations when required (e.g., SONET, TDM, DSL).
• Serve as the cross-functional leader accountable for all aspects of assigned products.

Marketing & Technical Writing

• Review and edit technical content for marketing collateral, sales materials, blogs, and web pages.
• Support strategic sales opportunities and RFPs with technical responses.
• Provide guidance on special MSA or SLA product requests.
• Act as a verbal and written spokesperson for seminars, conferences, and trade shows.
• Create white papers, product definitions, competitive data sheets, training materials, presentations, and videos from the ground up.

Required Qualifications

• Associate's degree in Information Science, Computer Science, Business Administration, Engineering, or equivalent combination of education and experience.
• Minimum of 3 years of experience supporting or managing telecommunications products and services.
• Working knowledge of the OSI model and experience with technologies such as Metro Ethernet, Transport Delivery, IP-based services, Cyber/Network Security, Data Centers, Private/Public Cloud, SD-WAN, Wi-Fi, or Voice/Collaboration solutions (Hosted PBX, SIP Trunking, PRI, UCaaS).
• Understanding of production network environments and critical infrastructure.
• Knowledge of telecom business practices, order processing, provisioning, and service activation.
• Experience navigating vendor selection, contracts, and negotiations.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Bachelor's degree or advanced technical degree.
• Telecommunications, Project Management, or Business certifications such as PMP, Six Sigma, CCNA/CCNP/CCDA, MEF, CCSP, CISSP, CompTIA A+/Security+, Fortinet NSE 1-3, or similar.

Key Competencies

• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, including public speaking.
• Ability to manage multiple projects independently and thrive in ambiguous environments.
• Comfortable engaging in detailed technical discussions with engineering teams.
• Proven ability to build and maintain strong internal and external relationships.
• Demonstrates integrity, accountability, and a results-driven mindset.

Salary Range
$100,000 - $125,000 annually, based on experience and qualifications.

Benefits Overview
Segra offers a comprehensive benefits package to full-time employees, including:

• Medical, dental, and vision insurance
• Life insurance
• 401(k) with company match and immediate vesting
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, and floating holidays
• Volunteer days and parental leave
• Legal, accidental, hospital indemnity, identity theft, and pet insurance

About Segra
Segra is one of the largest independent fiber network companies in the nation, delivering state-of-the-art communication solutions backed by always-on customer service. Our future-forward infrastructure supports advanced IP, Ethernet, dark fiber architectures, data centers, and technology solutions including hosted voice, security, and cloud services.
We put customers at the center of everything we do and invest in the communities we serve by hiring locally and continuously upgrading our network. Segra employs over 1,200 people, supports more than 500,000 on-net and near-net buildings, and operates over 44,000 fiber-route miles.

Our Commitment to Equality
Segra is an equal opportunity employer and prohibits discrimination of any kind. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, military service, or any other non-merit-based factor.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.