Principal Product Manager

With more than45,000 employeesand partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences thatleverageMicrosoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&Sis responsible forall up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

AsaPrincipalProduct Manager,youwillbe responsible fordriving the strategy that underpins a unified portfolio catalog across Microsoft Unified and our AI Consulting business(Industry Solutions Delivery). We are looking for an experienced productstrategy and productmanagement leader who thrives in dynamic, crossfunctionalenvironments and is passionate about helping customers solve complex challenges through an integrated,end-to-endOne Servicesportfolio.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others,and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Strategic Leadership:

• Formulateand drivethe strategy,product vision, and roadmap for your One Services portfolio,aligning toMicrosoft'sbusiness goals & customer needs.
• Work with individual Services product owners to ensure product roadmaps align across the portfolio to meet customer needs, drive to a singleOfferingsportfoliostrategy, and achieve our Services growth and company impact ambitions.

StrategicProblem Solving & Insights

• Define andleadcross-functionalPortfolioStrategy project(s) as a projectto leadthrough goals, deliverables, feedback, and timing expectations, proactivelyidentifyingand addressingroadblocks.
• Synthesize findings into insights across projects, including implications that inform business decisions,leveragingexecutive presence to influence decisions and proactivelyidentifyingimpactfulideas forthe One Services portfoliostrategy

Customer & Market Insights:

• Use quantitative and qualitative analyses (telemetry, customerand partnerfeedback,expert calls,stakeholder feedback,marketreports) toidentifynew opportunities fortheMicrosoftOneServicesportfolio,informportfoliodecisions andvalidatemarket fit.
• Engage directly with customers and partners tosolicitfeedback and understand their experiences.
• Leverage AI to analyze customer and market signalstoidentifyportfolioopportunities

Go-To-Market & Evangelism:

• Collaborate withOfferDevelopment teams,BusinessPlanning, FinanceandProduct Marketing teams to developOne Servicesportfoliorelease criteria, customer acquisition, retention, and monetization strategies, when relevant.
• Lead presentations and evangelize the single services catalog at executive briefings and industry events.

Other

• Embody ourcultureandvalues.

Required Qualifications:

• Bachelor's Degree AND 8+years' experienceinstrategy consulting ORproduct strategy/planningORproduct/service/program management or software development OR equivalent experience.

Preferred Qualifications:

• Demonstrated skills in decision making oriented problem solving (strategy framing, analytical thinking, creativity, systems thinking), cross-functional leadership and influence (verbal and written communication, adaptability, relationship building, influencing/conflict resolution), and product/portfolio vision definition
• Understanding of the Microsoft Services portfolio (ISD, Unified), competitive position, strategic priorities and opportunities, and experience in Consulting Services or Customer Support and Success portfolio strategy/management in a global technology company
• Bachelor's Degree AND 15+years' experienceintopstrategyconsultingfirmsORproduct strategy/planningORproduct/service/program management or software development OR equivalent experience.
• 6+years' experiencetaking a productstrategy,productor experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 8+years' experiencedisrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.