IT Site Support Technician II

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

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Moog's IT Service Delivery Team is looking for an IT Support Technician II to join them!

As an IT Site Support Technician II, you will be responsible for providing technical assistance and support to end users and ensuring the smooth operation of IT systems at your location. You will troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility within Moog's business. It may be required for you to provide after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

To qualify for the IT Site Support Technician II opportunity, here is what we would expect you to bring to Moog...

• Typically, a bachelor's degree in computer science, management information systems, or related field.

• Over three (3) years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems.

• Disciplined, systematic problem-solving skills.

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

• Experience working in and assisting others through IT service management tools such as ServiceNow as well as remote support tools such as Bomgar, SCCM, or others.

• Experience working with different operating systems including Windows and Mac OS

• Demonstrated polish in written and verbal communication as well as strong interpersonal skills when communicating with customers and clients.

• Experience installing and configuring computer hardware, operating systems and software applications.

• Industry certifications (preferred) Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional.

• Must live local to Western New York; may be required to split site support between Niagara Falls and East Aurora.

• Open to domestic travel on occasion; potential for international travel.

As the IT Site Support Technician II, you will...

• Diagnose, research, and resolve routine end-user IT issues.

• Provide guidance and explain policies and procedures to end-users.

• Troubleshoot end-user PC, network, printing, and application issues.

• Deployment of PC equipment and accessories

• Installation and support of endpoint software

• Conference Room technology diagnosis and support

• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool

• Provide on-demand support to userswith immediate needs at any ofourTech bars.

• Analyze, research, and troubleshoot server or network issues.

• Train end-users on new technology or procedures

• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.

• Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.

• Liaise with IT resolver teams to drive resolution of critical technology issues.

• May travel to provide on-site support within assigned region.

• Provide onsite smart hands support for Server and Network related issues.

• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.

How We Care for You:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts

• Work/Life Balance: Flexible paid time off, holidays and parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs

• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

#LI-ONSITE

Salary Range Transparency:

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.