Wealth Management Operations- Process Modernization-Associate-Dallas

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it's all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities.

Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm's assets and its reputation. Operations partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm's assets and its reputation. Operations span all product lines and markets, and functions.

As a Process Modernization Associate, you will partner directly with operations teams that support the firm's wealth management business. This role will lead end-to-end assessments of existing workflows, technology stacks, and control frameworks, using AI alongside traditional process improvement methodologies to deliver actionable recommendations to enhance efficiency, mitigate risk, and improve service.

Key Responsibilities

Process Discovery & Analysis

• Conduct structured engagements with operations teams to map and document current-state processes, including manual workflows, system dependencies, and data flows.
• Develop and utilize a standardized organizational taxonomy to identify and solve for cross-functional patterns and inefficiencies
• Perform detailed process mining and data analysis to identify bottlenecks, redundancies, and failure points.
• Evaluate the existing technology stack (platforms, tools, integrations) for fitness-for-purpose, scalability, and alignment with strategic objectives

Control & Risk Assessment

• Identify control gaps and areas of elevated operational risk, including key person dependencies, manual reconciliation points, and exception-handling weaknesses.
• Assess processes against Goldman Sachs' operational risk framework, regulatory requirements, and industry best practices.
• Collaborate with Compliance, Risk, and Technology teams to ensure recommendations align with the firm's risk appetite and regulatory obligations.

Solution Design & Recommendations

• Develop a comprehensive functional roadmap that articulates:
  
  
  
  • Current-state process maps and pain-point analysis
  • Control gap inventory with risk ratings
  • Prioritized recommendations for improvement:
    
    
    
    • AI integration (e.g. AI integration with existing technology stacks, use of firm AI platforms, use of advanced structured prompts)
    • Low-code / no-code automation (e.g., workflow orchestration, ETL, RPA)
    • Strategic technology uplift (e.g., platform migration, API integration, data infrastructure)
    • Behavioral and procedural change (e.g., revised SOPs, training, organizational design adjustments)
    • Measurements (e.g. KRIs, KPIs, dashboards, reporting)
    
    
  • Business case estimates including effort, cost, and expected ROI
  
  
• Design target-state operating models that improve service, reduce cycle times, and mitigate risk.

Stakeholder Engagement & Change Enablement

• Serve as a trusted advisor to operations leaders, building consensus around modernization priorities.
• Facilitate workshops, interviews, and working sessions with front-office, operations, and technology stakeholders.

Qualifications

Required

• 3+ years of experience in process improvement, management consulting, business analysis, or operations transformation - preferably within financial services
• Exceptional analytical, written, and verbal communication skills with the ability to distill complex operational issues into clear, executive-ready deliverables.
• Demonstrated expertise in process mapping methodologies (e.g., Lean, Six Sigma, BPMN) and operational risk assessment.
• Ability to query data using SQL and perform data analysis to identify patterns, trends and actionable insights
• Thorough understanding of AI prompt best practices, risks, and human-in-the-loop design
• Experience evaluating and recommending low-code automation and visualization solutions (e.g., Alteryx, Knime, Tableau, Qliksense, Microsoft Power Platform)
• Familiarity with application design fundamentals (e.g. APIs, UX design, 3-layer architecture)
• Proven ability to manage multiple concurrent engagements and navigate a matrixed organizational environment.

Preferred

• Lean Six Sigma certification (Green Belt or Black Belt).
• Strong understanding of wealth management operations including account onboarding, trade processing, cash/asset movements, reporting, and client servicing.
• Experience with process mining tools (e.g., Celonis, Signavio, UiPath Process Mining).
• MBA or STEM related degree