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Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
About this opportunity:
The Network Services Territory Director is a seasoned leader with substantial expertise in field services and network operations, responsible for providing direction as part of the Networks Services team. This role oversees delivering excellent end-to-end operational and cost performance across the territory for all Networks services customer contracts. The person in this position will ensure high-quality work and strict adherence to safety standards while continuously managing internal outcomes and those of third-party vendors to achieve exceptional customer satisfaction, as reflected in Networks Customer scorecards. They will also maintain essential strategic relationships with customers and vendors and support vendor governance within the territory.
What you will do:
- Direct and manage all operational activities within the region, including network operations, service delivery, and offshore teams, ensuring that they are executed effectively and within the cost structure outlined in the business case.
- Develop and implement territory operational strategies that align with overall company objectives, driving growth and operational excellence.
- Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
- Ensure that customer satisfaction is at the forefront of all operational decisions. Implement processes to monitor and improve customer satisfaction across the territory, as defined by customer scorecards.
- Monitor key performance indicators (KPIs) for the territory, analyzing data to identify trends, areas for improvement, and opportunities for growth.
- Monitor territory budget and optimal internal headcount numbers based on business scope and volume, ensuring cost control while meeting operational goals and maintaining high standards of service quality.
- Ensure all operations comply with local, state, and federal regulations, as well as company policies. Identify and mitigate risks associated with operational activities.
- Work closely with other organizations, such as pre-sales, NPI, NDO, and GND's.
- Build and maintain strong relationships with key stakeholders, including customers and partners, ensuring alignment with company goals and objectives
The skills you bring:
- Bachelor's degree, preferably in Business, Operations, Engineering, Computer Science, IT or other science discipline.
- At least 8 years of experience in the telecommunications industry.
- Extensive experience in large scale construction services with Proven technical expertise in network construction, roll-out and operations.
- Strong leadership capabilities with the ability to motivate, develop, and inspire high-performing teams.
- Well-developed understanding of contracts, scheduling, and finance/expense management.
- Track record of consistently delivering superior business results; decisive and clear thinking.
- Superior analytical and problem-solving skills; solutions-oriented; able to balance short / long-term.
- Strong understanding of telecom operations, including Construction, Integration and crew operations.
- Exceptional communication and stakeholder management skills.
- Strong negotiation and influencing skills, with advanced storytelling abilities to support in change management activities.
- Experience with digital platforms and process digitization is a plus.
- Champion Ericsson's values and focus areas and role model our culture to foster a collaborative, respectful, and innovative team environment.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Irvine (Country/ City)
Job details: Service Delivery Line Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
* California: $162,500 - $213,675
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Ericsson
life insurance, paid time off, sick time, 401(k)
Feb 26, 2026