Dispatch Assoc. NE

Dispatcher

IMMEDIATE HIRING! Dispatcher Full-time, NIGHT-SHIFT Opportunity

Ambulance Transportation Coordinator

Richmond, VA

starting pay:$25.75/hr. based on experience. An additional $2/hr differential for select shifts.

JOB SUMMARY

Under general direction, utilizes sophisticated system status management computer systems which monitors, updates, and controls the location and movement of ambulances. Represents GMR as a primary decision maker to our clients, personnel, and other allied agencies. Participates in assisting local leadership in meeting relevant goals and performance indicators.

The candidates for this position must be able to work under pressure. A higher-than-average attention to detail is required. Deployment Coordinators are responsible for demonstrating competencies in operating all relevant communication systems, information systems, and any other operational relevant systems and processes.

ESSENTIAL FUNCTIONS/DUTIES

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.

• Coordinates and supervises the activities of any personnel assigned to them.
• Reviews and acts upon, as necessary, all incidents, accidents, deviations/exceptions, and other issues as necessary. Escalates to local leadership as necessary.
• Ensures proper performance of telecommunications, computer, recording and other equipment.
• Attends meetings and maintains positive, professional interactions with all employees
• Works cooperatively with the Field Supervisors, Operation Supervisors, Operations Manager and field crews to ensure that problems or complicated system coordination are handled efficiently.
• Attends continuing education programs as needed.
• Updates relevant systems with daily deployment, staffing, and route changes.
• Ensure all ordered transportation requests are complete and accurate during the call intake and review process including patient coverage information.
• Provides for call intake when necessary completely and with detail
• Provide guidance to road crew as necessary
• Participates in developing deployment and analysis of deployment strategies.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent telephone skills and customer service etiquette
• Basic knowledge of health insurance processes and terminology to assist with identifying needs for prior authorizations
• A "yes we can" approach to assisting with client needs when it comes to problem solving
• Ability to exercise discretionary authority (within given limits) with logic and consistency.
• Knowledgeable in matters of employee health and safety and mindful of loss control.
• Counseling skills that assist employees recognize and understand company and personal needs, values, problems, alternatives, and goals.
• Ability to effectively communicate observations, opinions, and conclusions in such a way that they are understood to both accomplish tasks and fulfil the needs of team members.
• Able to serve as an effective role model or mentor for team members.
• Basic knowledge of telecommunications equipment.
• Ability to adapt rapidly to changing business needs, goals, and metrics.
• Effective oral, written, and interpersonal communication skills
• Familiar with local/regional geography
• Type at least 30 WPM

EXPERIENCE

• High School diploma or equivalent

• 2 year of related experience in healthcare or transportation logistics

PREFERRED EXPERIENCE/QUALIFICATIONS

• 2 years of EMS industry experience
• Basic understanding of medical terminology
• Current EMT and CPR certification

$XX,XXX.XX sign-on bonus with commitment

$XX.00 - $XX.00 per hour or salary rate

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

• Responsible for generating applicable reports and checking for accuracy.

• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

• Relays instructions from supervisors, messages, and emergency information.

• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

• Skilled in reading and writing English.

• Capacity to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Able to efficiently utilize all equipment assigned to him or her.

• Manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry