Program Director

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Program Director is responsible for the strategic and operational leadership of the PACE (Program of All-Inclusive Care for the Elderly) center within the assigned region. This role ensures the delivery of high-quality, coordinated, and person-centered care that aligns with PACE regulatory requirements and organizational goals. The Program Director oversees program operations, drives year-over-year improvements, manages budgets and performance metrics, and ensures compliance with federal, state, and local regulations specific to the PACE model.

ESSENTIAL FUNCTIONS

• Develop and implement strategic plans specific to PACE program objectives, including participant growth, service quality, operational efficiency, and regulatory compliance.
• Ensure operational alignment with PACE model requirements by working side by side with Implementation team and other internal departments.
• Collaborate with executive leadership to align PACE program goals with broader organizational strategy and community health needs.
• Oversee efforts to maintain high participant satisfaction through quality care coordination, responsiveness, and communication.
• Conduct regular client visits to assess service satisfaction and identify improvement areas.
• Build strong relationships with local providers, community organizations, and regulatory entities to support program growth and integration.
• Ensure full compliance with all applicable CMS, state, and PACE-specific regulatory and licensing requirements.
• Lead regular audits, quality reviews, and risk assessments; identify gaps and implement corrective actions.
• Monitor performance indicators including health outcomes, utilization metrics, and participant satisfaction to drive continuous improvement.
• Develop and manage the program budget; proactively monitor financial performance against benchmarks and take corrective action as needed.
• Evaluate and report on key performance indicators (KPIs), including enrollment targets, cost per participant, and service utilization trends.
• Collaborate with internal stakeholders to ensure effective care planning, coordination, and documentation.
• Facilitate communication across departments to ensure integrated, participant-centered care delivery.
• Lead regular Program team meetings to communicate updates, track progress, and support cross-functional collaboration.
• Prepare detailed reports for executive leadership, board members, and regulatory agencies as required.
• Serve as a key point of contact for internal and external stakeholders regarding program performance and initiatives.
• Maintain knowledge of industry trends, policy changes, and best practices related to elder care and managed care delivery.
• All other duties as assigned.

QUALIFICATIONS

• 6 years of experience in healthcare operations, program management, or related service delivery roles.
• 4 years of leadership experience with operational oversight and P&L responsibility.
• Proven success in managing complex programs and achieving financial, operational, and strategic goals.
• Experience working with start-up or turnaround initiatives strongly preferred.
• Knowledge of healthcare service delivery models, compliance, and regulatory standards.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.

WORK CONDITIONS

• Typically operates in an office environment.
• Flexible hours may be required to accommodate client needs and operational demands.
• Travel will be required to conduct office visits within assigned Region and Corporate as needed.
• Travel maybe up to 20% of the time.
• Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.
• Must have the ability to work in a fast-paced working environment; rapidly-changing environment while maintaining a calm demeanor and positive attitude during stressful situations.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability


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