Medical Assistant II

Brigham and Women's Hospital
United States, Massachusetts, Boston
221 Longwood Avenue (Show on map)
May 11, 2026
The Medical Assistant II is an integral member of the healthcare team within the Division of Otolaryngology and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN). The MA II participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The MA II may be present in secure medication storage areas and are allowed incidental access to medications. Developing relationships with patients, families and colleagues, the MA II functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. Additionally, as part of the regular job duties, the MA II will provide administrative support to the practice responsible for multiple functions to ensure a smooth and seamless patient experience. The MA II will be responsible to rotation between our BWH main campus clinic and BWH Faulkner Hospital clinic when needed. Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities - Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others. The Phototherapy Technician under general supervision and per protocol administers UVB (narrow band), UVA (narrow and broadband) phototherapy, and Excimer Laser light treatments to patients with a variety of skin disorders in a high volume ambulatory setting. Emphasis is placed on safely delivering treatments as often as three times weekly to each patient with a chronic skin condition. Connects patients with emotional and educational support according to established policies and protocols. The Technician also needs the ability to organize priorities well, complete tasks, manage confidential patient information, perform diagnostic testing (phototesting, patch testing, photopatch testing), schedule patient appointments, referrals and other insurance requests. This position is also responsible for answering and appropriately managing incoming telephone calls; scheduling patient appointments; check-in and check-out; creating and updating patient registrations; setting certain expectations for patients regarding their visit, charge capture and billing encounter management and responding to customers' information needs. The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.