Senior Health Pro Consultant

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight - We invite you to join our team! Learn more at careers.alight.com.

About the Role

This position involves handling increasingly difficult and complex assignments/solutions and formally supporting the Team Manager as a leader on your team. Able to work independently troubleshoot and problem-solve, except in new or unique situations that require Health Nav Team Manager intervention or guidance. You will support operational planning and act as the primary member facing contact on client accounts.

Responsibilities

• Serving as the dedicated Health Pro communicator on client accounts and support as back-up as needed. Additionally, they are positioned in client marketing materials as the primary contact for customers.
• Supporting the Team Manager with daily operational planning and problem-solving to ensure aligned teams meet performance, production, and quality expectations.
• Providing leadership support for filling in for Team Manager as needed. Addressing urgent needs, attending ongoing meetings, and continuing performance conversations in manager's absence.
• Mentoring Health Pros to improve their delivery for our clients.
• Acting as a patient advocate daily by representing the patient from all angles of the healthcare industry.
• Researching involves conducting provider research, producing quality care recommendations, cost comparisons, and medical bill processing analysis (see Health Pro Consultant portrait).
• Representing Healthcare Navigation in client presentations, particularly open enrollment sessions, serving as the client population expert.
• Initiating process improvements and the development of training content.

Requirements

• Be a Senior Health Pro Specialist or Health Pro Consultant for at least 1 year. Be a Health Pro Specialist for at least 1.5 years.
• 3 years' experience in a benefits-related role or Bachelor's, Associate's.
• Able to work independently while providing support in a team environment.
• Possess exceptional written and verbal communication skills.
• Possess ability and desire to learn continually in a changing environment.
• Be a critical thinker and problem-solver.
• Able to efficiently organize work activities to meet deadlines.
• Able to perform well under pressure, adapt to change, and meet deadlines in dynamic and evolving environment.
• Desire to learn continually in a changing environment.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.