Senior Practice Manager - Primary Care, Edmond I-35 South

The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

• Responsible for selection and supervision of caregivers to deliver superior patient experience, caregiver engagement and patient outcomes.
• Arrange for role-based training.
• Oversee staffing performance, functions, and annual evaluations.
• Coordinate caregiver engagement plans
• Overall coordination and leadership of Patient Experience goals and action plans including service recovery within the practice.
• Manage provider appointment schedules and staffing to provide patients with access to their care team.
• Connect physicians, APP's, and staff with resources such as training, peer support, references etc., as needed to achieve value-based outcomes goals.
• Collaborate with providers and other leaders to achieve growth and productivity goals.
• Coordinate with facilities management to ensure a clean, safe, and efficient physical space.
• Implement and ensure ongoing practice of operational standards within the clinic(s).
• Educate and ensure that all policies and procedures are followed on a day-to-day basis.
• Oversee timely completion of assigned department WQs (GFE, Referral in, Follow up)
• Monitor and manage department financials including visit volumes, insurance denials and prior authorizations.
• Monitors and analyzes key performance metrics to identify areas for improvement and implement solutions.
• Supports leadership to attain performance measurement, goal attainment, and implementation of strategies.

Minimum Qualifications:

Education: High school diploma or equivalent required. Bachelor's degree preferred.

Experience: 5 years of healthcare or supervisory experience required.

Skills, Knowledge Abilities:

• Leadership: Ability to inspire and motivate caregivers to achieve practice goals.
• Problem-solving: Capacity to identify issues and implement effective solutions.
• Communication: Clear and concise verbal and written communication skills.
• Teamwork: Ability to collaborate with physicians, caregivers, and other stakeholders.
• Time Management: Efficiently prioritize tasks and manage competing priorities.
• Adaptability: Flexibility to adjust to changing priorities and environments.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.