New

IT Manufacturing Applications Specialist

General Dynamics Land Systems
United States, Ohio, Lima
Mar 10, 2026
Manufacturing Applications Staff Specialists are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems. Manufacturing Applications Staff Specialists work closely with various IT functional groups to resolve application issues within the organization. Position is an onsite position(not remote). Responsibilities: Operational Management Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues. Build rapport and gather problem details from customers. Prioritize incidents and service requests according to defined processes. Record, track, and document the incident within the Service Desk application. Use remote tools and diagnostic utilities to aid in troubleshooting. Work with end user to test fixes to ensure an incident has been adequately resolved. Contribute to technician knowledge base as needed. Provide suggestions for continual improvement Formal Education & Certification High School Diploma is required Associates degree related to information technology required, Bachelor's Degree in Information Technology is preferred. Knowledge & Experience Knowledge of windows based Operating systems 3-5 year's experience working in IT Proficient in Microsoft Office Excellent problem solving abilities Basic Network architecture knowledge Good written and oral communication skills Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills Strong documentation skills Knowledge of the below systems preferred but not required Kubernetes Docker Manufacturing Execution Systems CAD Software CAM Software Personal Attributes Strong interpersonal, written, and oral communication skills. Able to conduct research into application issues Ability to present ideas in user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and problem-solving abilities. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Must be 18 years of age or older Work Conditions 9/80 work week and on-call availability 10% business travel Sitting for extended periods of time. Rotational On Call assignment Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.