Practice Lead Principal - Commercial Lending

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the Team

Our Professional Services teams bring FIS' extensive expertise in hosting and managing our solutions, offering long-term, dedicated functional support and development capabilities for our clients to more effectively leverage, enhance, customize, and integrate our solutions.

What You Will Be Doing

As Practice Lead Principal, you will play a pivotal role in ensuring the success of customer implementations within the Commercial Lending business, with a focus on the North America Practice - including credit assessment, commercial loan origination, and loan servicing.

• Own endtoend delivery of Professional Services revenue for assigned portfolios, ensuring highquality execution and customer satisfaction.
• Drive financial performance by maintaining accurate forecasting and proactively addressing gaps between forecast and budget.
• Build strong partnerships across internal teams - including Product, Sales, PreSales, Engineering, and Customer Experience - to ensure alignment and seamless execution.
• Cultivate and maintain client relationships, consistently exceeding expectations through subjectmatter expertise, leadership of highvisibility engagements, and effective deployment of qualified team members.
• Provide executivelevel program oversight for major initiatives, including escalation management, budget governance, risk mitigation, and participation in customer steering committees.
• Support presales activities by representing Professional Services in client conversations, delivering presentations, creating implementation estimates, building project plans, and drafting/negotiating Statements of Work (SOWs).
• Lead continuous improvement efforts across the Professional Services Practice, driving efficiency, consistency, and bestpractice adoption.

What You Bring

• Typically, 15 years or more of experience leading large-scale, transformational projects within a financial institution or professional services organization, serving in a Senior Manager or Project Director capacity.
• Demonstrated ability to execute with excellence and motivate teams to consistently deliver highquality results.
• Exceptional communication skills, with the ability to convey complex messages clearly and persuasively across all levels of the organization.
• Proven experience engaging effectively with Csuite executives and Boards; confident presenting to large audiences and senior-level clients.
• Strong industry background in banking and financial services.
• Hands-on experience with end-to-end software implementation, preferably with a software vendor.
• Customer-centric approach with the ability to proactively identify, manage, and resolve customer issues and escalations.
• Strong influencing and persuasion skills to guide stakeholders toward optimal solutions.
• Willingness to travel 25-50% to support client engagements.

What We Offer You

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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