Patient Scheduler

SUMMARY:

Reporting to the Practice and/or Clinical Manager, and in accordance with established policies and procedures, performs a variety of scheduling duties via telephone, email and/or fax to include appointment setting and verification of demographic data and other information in a prompt, accurate and courteous manner.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaboration

RESPONSIBILITIES:

Schedules Brown University Health Gastroenterology clinic appointments across all sites for all providers. Establishes appointment type, specific provider clinic and appointment time. Verifies patient demographic data, insurance information, co-payment rates and physician/ advanced practice provider. Obtains patient medical history. Interacts with providers. Refers technical /clinical inquiries to appropriate personnel. Provides clerical support for the practice, including check in/ check out of patients in clinic as needed during staffing shortages. Handles special and priority calls such as medical emergencies, code alerts and a variety of emergency and time sensitive calls from the general public, patients, medical personnel and other call center users. Updates database and customer profiles to reflect the most current contact information to facilitate expeditious location of essential medical and non-medical personnel. Ensures shift objectives and check lists are documented. Maintains confidentiality of customer information. Performs other related duties as assigned.

Travel to satellite offices to perform duties may be required.

MINIMUM QUALIFICATIONS:
BASIC KNOWLEDGE: High School Graduate or equivalent. EXPERIENCE: One to two years in a Call Center or scheduling environment. Excellent keyboarding skills essential. Excellent verbal and written skills coupled with a pleasant manner. Exceptional customer service skills and the ability to interact with all level of internal and external customers. Ability to process a high volume of calls in a fast-paced environment and the ability to process medical emergency calls rapidly and accurately. Basic medical terminology preferred. Normal office environment with considerable sitting.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: