Reception Team Leader

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors quantity and quality of work performed.
• Interviews, trains, supervises and evaluates employees.
• Maintains equipment and supplies for departments.
• Revises, develops, and implements policies, procedures and performance standards.
• Manages departmentalized expenses involving staff and materials.

EDUCATION AND/OR EXPERIENCE

One year certificate from college or technical school; or a minimum of three years related experience and/or training; or equivalent combination of education and experience required.
Bachelor of Science degree in a related field is preferred.
Three to five years of Supervisory experience preferred.

CERTIFICATION/LICENSURE

N/A

OTHER SKILLS AND ABILITIES
Reception Team Leader will learn the receptionist's job duties and perform them when the need arises and be put onto a management call schedule. To perform this job successfully, an individual should have knowledge of internet software, payroll systems, spreadsheet software, billing and patient appointment software and word processing software to include Word, Excel and Power Point.

LEVEL OF SUPERVISION

N/A

SUPERVISES

Directly supervises 25 to 30 employees in the Reception Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women