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ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty competently and consistently. The responsibilities listed below are representative of the knowledge, skills, education, training, licensure, certification, experience, and/or abilities required for the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Develops, implements, and evaluates systems and programs towards the provision of quality services within REACT and Critical Care Transport (CCT) service lines. Collaborates with Medical Directors, Director, and other members of the team within the REACT department. Actively participates in the development of business plan and outreach for the REACT department. Requires a broad knowledge of critical care/emergency medicine, business development, marketing and planning. Strong problem-solving abilities in complex situations. Maintains clinical proficiency in accordance with HEMS Tier III protocols and practice standards Possesses experience with process improvement in operations, quality, and organizational change. Holds knowledge of continuous quality improvement management principles and practices. Develops, implements, evaluates, and enforces department and system policies, procedures and necessary protocols to ensure compliance with all regulatory agencies and accreditation organizations. Possesses strong relationship skills with a variety of internal and external contact relationships including physicians, nurses, instructors, EMS providers, and external stakeholders/organizations. Experience in areas of scheduling and providing oversight for day-to-day operations within the department. Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. Foundational knowledge and experience with CAMTS program accreditation. Supports the coordination of budget preparation, determining purchasing priorities, and making capital expenditure recommendations to the Director of EMS. Participates in and leads hospital and department committees Performs related duties based on departmental and organizational need. Directly supervises 15-25. Indirectly supervises 40-50. Supervisory responsibilities are carried out in accordance with management Include supervisory responsibilities such as employee evaluations, performance management, and timekeeping as applicable. Other duties as assigned based on department need
EDUCATION AND/OR EXPERIENCE Minimum Required:
Bachelor's degree required 2 years of supervisory/leadership experience required Must be familiar with the workings of out-of-hospital emergency care services (EMS), the emergency department, trauma services and critical care Previous experience in both out-of-hospital and in-hospital emergency and critical care is required.
Preferred:
Master's degree preferred Proficient with Excel, PowerPoint, Outlook, and Word. Wide ranging knowledge of the types of programs used in healthcare and the ability to learn new software.
CERTIFICATION/LICENSURE Minimum Required:
Illinois and Wisconsin state licensure as RN or Paramedic
Illinois PHRN licensure obtained within 1 year Certified Flight Transport Registered Nurse (CFRN) within 2 years Must maintain state registry eligibility to work in the state of practice. Neonatal Resuscitation Program (NRP) certification issued by the American Heart Association (AHA) required within three (3) months Basic Life Support (BLS) certification issued by the American Heart Association (AHA) Advanced Cardiac Life Support (ACLS) certification issued by the American Heart Association (AHA) Pediatric Advanced Life Support (PALS) certification issued by the American Heart Association (AHA) International Trauma Life Support (ITLS) certification or Pre-hospital Trauma Life Support (PHTLS) certification within 1 year
National Institute Healthcare Stroke Scale (NIHSS) certification required within six (6) months For Paramedic Applicants NIMS Training IS 100, 200, 700, 800 and HazMat awareness RN Applicants NIMS Training IS 100, 200, 700, 800 and HazMat awareness required within 6 months
OTHER SKILLS AND ABILITIES Ability to follow both written and oral instructions accurately and consistently. Technical Skills
List key technical or job-specific skills required (e.g., proficiency with electronic health records, specialized equipment, software applications). Include any required training or ongoing education.
Core Competencies
Strong communication skills, both written and verbal. Ability to follow instructions and procedures accurately. Demonstrated problem-solving and critical-thinking abilities. Ability to work independently and as part of a team. Commitment to maintaining confidentiality and ethical standards. Adaptability to changing priorities and environments. Customer service orientation and cultural sensitivity.
LEVEL OF SUPERVISION General Supervision: The supervisor provides general guidelines, priorities, and deadlines, but the employee is expected to use initiative to complete recurring tasks independently. Specific instructions are given only for new or unusual situations. PAY RANGE:
$106,503.83 - $170,406.13
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women
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Mercy Health Corporation
$106,503.83 - $170,406.13
paid time off
Mar 11, 2026