Spa Coordinator

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.

The Membership and Spa Supervisor is responsible for overseeing daily spa operations with a strong focus on membership services, guest experience, and front-of-house management. This role ensures the highest level of service consistent with luxury hospitality standards while supporting membership growth, retention, and engagement. The supervisor coordinates spa team members, manages member relations, and ensures seamless operations across reception, reservations, and membership programs.

Membership Management

Oversee all aspects of the spa membership program including enrollment, renewals, and cancellations.
• Serve as the primary point of contact for spa members, ensuring exceptional service and personalized attention.
• Maintain accurate membership records, billing information, and usage tracking.
• Assist in developing strategies to increase membership sales, retention, and engagement.
• Coordinate member events, promotions, and exclusive experiences.
• Handle member inquiries, concerns, and service recovery in a professional and timely manner.

Spa Operations

• Supervise daily front desk and spa operations to ensure smooth guest flow and service efficiency.
• Monitor reservation schedules, treatment availability, and facility usage.
• Ensure the spa environment meets luxury standards of cleanliness, presentation, and ambiance.
• Assist with opening and closing procedures and ensure operational policies are followed.
• Support inventory control for retail products and spa supplies.

Guest Experience

• Deliver and uphold exceptional luxury guest service standards.
• Address guest concerns or service issues promptly and effectively.
• Ensure members and guests receive personalized and memorable spa experiences.

Team Leadership

• Supervise front desk and membership staff, providing guidance and daily support.
• Assist with staff training on membership programs, spa services, and guest service standards.
• Help maintain a positive, professional team environment.

Sales & Retail

• Promote spa services, memberships, and retail products.
• Support retail displays and sales initiatives.
• Assist in meeting membership and retail revenue goals.

Qualifications

• Minimum 2-3 years of experience in spa, hospitality, or luxury wellness operations.
• Experience with membership programs or client relationship management preferred.
• Strong guest service and communication skills.
• Experience with spa booking systems (e.g., SpaSoft, Booker, Mindbody, or similar).
• Ability to manage multiple priorities in a fast-paced environment.
• Professional appearance and demeanor consistent with luxury hospitality standards.

Skills & Competencies

• Exceptional customer service and interpersonal skills
• Leadership and team coordination
• Problem-solving and conflict resolution
• Sales and membership relationship management
• Organizational and administrative skills

Work Environment

• Luxury spa and wellness environment
• Flexible schedule including weekends, evenings, and holidays as required