Return Risk Specialist

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located inPlano, TX.

Return Risk Specialist

Top Skills:

1. Operations Management
2. Supply Chain
3. Logistics

Summary:

The Return Risk Specialist is responsible for supporting daily operations of our Exchange and Refund program. Manage and monitor the end-to-end customer exchange/refund process from ticket creation to return collection. This role involves overseeing the return process from inbound at the warehouse to final product disposition. Ensure all processes are followed and within HQ policies. Work closely with Supply Chain, Logistics, 3PLs, Vendors, VOC, and Call Center to provide a best-in-class customer service for exchanges/refunds.

Responsibilities:

• Monitor open Exchange and Refund tickets and collaborate with teams to get orders out
• Work with Supply Chain for inventory allocation, reduce backorders, manage EOL & replacements, and proactively prevent order issues
• Work with the Repair Team for the refurbishment of Products for future customer exchanges
• Ensure returns are collected and reduce aging RAs
• Work with Logistics partners to ensure white-glove delivery and installation services are completed
• Support managing warehouse inventory of returned goods
• Process scrap for aging product
• Support the claims process for product loss and damages
• Partner with stakeholders to define SOPs for all processes with Third Party Vendors
• Partner with VOC/Call Center and vendors to address escalations
• Drive improvements by reviewing the vendor's performance
• Understanding of technical processes and integration between systems
• Review and approve documents, materials, and products, and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
• Review and approve documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities
• Confer with department supervisors and other personnel to assess progress and discuss needed changes
• Revise production schedule, when required, due to design changes, labor or material shortages, or other interruptions
• Distribute production schedules and work orders to departments
• Confer with establishment personnel, vendors and customers to coordinate production and shipping activities and resolve complaints or eliminate delays

Requirements:

• BS/BA degree preferred or equivalent experience.
• At least 3-5 years of work experience in supply chain, logistics, return management, or operations.
• Proven ability to strategize, navigate, and solve problems creatively.
• Ability to multitask in a fast-paced environment, to work in a high-pressure multi-cultural environment, and to meet deadlines.
• Excellent analytical skills and an expert in Microsoft Office skills (e.g., Word, Excel, Access), as well as other analytical or database tools (e.g., SAP, Business Intelligence, Tableau)
• Good analytical, interpersonal, communication, and time management skills with the ability to work in a team environment.
• Experience with SAP preferred.
• Strong interpersonal skills and extremely resourceful.
• Strong Verbal and Written communication is required.

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, paid time off, and more!

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.