Sr Director, Customer Education and Adoption (Services & Product)

Role: Sr. Director, Customer Education and Adoption (Services & Product)

Location: US Remote

Synonymous Business Title (s): Sr Education Director

Overview:

Blue Yonder is seeking a dynamic and strategic leader to join our team as a Senior Director of Blue Yonder Education and Adoption Services. This pivotal role is responsible for revitalizing and growing our Customer Education Services practice and leading a Customer Change Management Practice.

The successful candidate will drive customer success (professional services) through innovative strategies that enhance adoption, engagement, and value realization of Blue Yonder solutions. Success is measured through bookings / revenue growth, profitability, new market offerings, and customer satisfaction / NPS. Requires proven experience of managing a large, cross functional organization.

This is NOT an L&D role - this is a services/product P&L position.

What You'll be Doing:

Leadership and Strategy:

• Develop and implement a comprehensive strategy for Customer Education and Adoption that aligns with Blue Yonder's business objectives and customer needs.
• Revitalize and expand the Customer Education Services practice to deliver exceptional learning experience and drive customer engagement.
• Lead the growth of a Customer Change Management Practice to facilitate smooth transitions and maximize customer adoption of Blue Yonder solutions.

Customer Education Services:

• Oversee the development and delivery of innovative educational programs, including digital subscriptions, instructor-led training, and certification programs, to enhance customer knowledge and proficiency.
• Partner with product management and marketing teams to ensure educational content is aligned with product updates and customer needs.

Customer Change Management:

• Design and execute change management frameworks and methodologies to support customers in navigating organizational changes associated with Blue Yonder solution implementations.
• Collaborate with cross-functional teams to integrate change management practices into project delivery and customer success initiatives.

Stakeholder Engagement:

• Build strong relationships with key stakeholders, including customers, partners, and internal teams, to foster collaboration and drive customer-centric initiatives.
• Act as a trusted advisor to customers, providing insights and guidance on best practices for adoption and enablement.

Performance Management:

• Establish metrics and KPIs to measure the effectiveness of adoption and enablement programs.
• Continuously assess and refine strategies based on customer feedback and performance data to ensure continuous improvement and success.

Team Leadership:

• Build and lead a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.
• Mentor and develop team members, providing guidance and support to achieve professional growth and excellence.

What We're Looking For:

Required Qualifications:

• Bachelor's degree in Business Management, Education, Change Management or similar.
• 10+ years of experience in customer education, adoption, enablement, change management or professional services within enterprise software/SaaS.
• 5+ years in senior leadership roles managing large, crossfunctional and global teams.
• Demonstrated success developing and executing customer education and enablement programs that drive adoption, retention, and measurable customer value.
• Proven experience leading an education product development function, spanning digital subscriptions, instructorled training, certifications, and blended learning modalities.
• Strong understanding of change management principles and methodologies.
• Experience partnering closely with Product, Sales, Marketing, and Customer Success on enablement strategy.

Preferred Qualifications:

• Advanced degree (MBA, MS or equivalent)
• Background supporting large-scale enterprise transformations or complex customer environments.
• Prior exposure to supply chain, SaaS platforms, or recurring-revenue services model.
• Experience defining and managing KPIs (adoption, engagement, NPS, renewal impact, revenue contribution).
• Proven track record building, scaling, or transforming customerfacing services or enablement practices with revenue, bookings, and profitability accountability.

Soft Skills:

• Executive presence with strong communication and stakeholderinfluencing skills to align strategies.
• Strategic yet operational mindset; able to translate vision into scalable execution.
• Proven people leader with a strong coaching and talentdevelopment approach.
• Comfortable driving changes in complex, matrixed organizations.

#LI-Remote

#LI-MH1

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The base salary range for this position is USD $168,875.90 - $219,124.09

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.