New

REMOTE Customer Service Representative (Must Live Within 1 Hour Of Rochester NY)

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Rochester
Mar 14, 2026
REMOTE Customer Service Representative Location: Remote (Must live within 1 hour of Rochester, NY for training & quarterly onsite meetings) Schedule: Monday-Friday, 8:00 AM-5:00 PM EST Pay: $18-$20/hr (Weekly pay + benefits) Contract Length: 7 months, with potential extension About the Opportunity Join a growing team in a highvisibility role where you'll directly impact customer satisfaction and revenue growth. As a Service Sales Associate, you'll reconnect with customers whose service agreements have expired, guide them through renewal options, and help them get the support they need. This is a great fit for someone who enjoys customer interaction, problemsolving, and working independently-while still having a supportive team behind them. What You'll Do * Reach out to customers with expired service agreements, warranties, or software assurance. * Clearly explain service entitlements, pricing, and renewal options. * Prepare accurate quotes and guide customers through renewal decisions. * Manage a pipeline of renewal opportunities and meet revenue goals. * Keep CRM and service systems updated with customer interactions. * Maintain organized communication and track renewal data using Excel. * Continue learning product and service offerings to support customer conversations. What You Bring * Strong phone presence and excellent communication skills. * Customer service experience with confidence in explaining and negotiating service options. * Ability to quickly learn product knowledge (document scanners, software, support services). * High proficiency in Microsoft Office-especially Excel. * Experience with CRM systems; Salesforce is a plus. * Organized, detailoriented, and able to manage multiple priorities. * Selfmotivated, resultsdriven, and comfortable working independently. Work Environment * Fully remote after initial training. * Training schedule: * Week 1: Onsite (Mon-Wed) * Starting Week 2: Onsite Wednesdays until training is complete * Join a collaborative team of 12, including Account Managers and crossfunctional partners. * Independent role with strong support, structured onboarding, and clear expectations. Why This Role Matters Your work directly fuels revenue recovery and customer retention. You'll play a key part in rebuilding the service pipeline and supporting a new pilot program designed to expand the service team's capabilities. Why This Role Is Open This position is part of a new initiative focused on recovering lost revenue and strengthening longterm customer relationships. Job Type & LocationThis is a Contract position based out of Rochester, NY. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.