Customer Solutions Specialist

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

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Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

POSITION SUMMARY: Responsible for providing exceptional customer solutions support to both external and internal customers while effectively working with a cross-functional leadership/supervisory team.

PRIMARY DUTIES AND RESPONSIBILITIES: This individual would have planning and/or customer facing experience.

This role is needed to enter in customer orders in HTT, and sell to HTT Purchase Orders. This individual would work closely with BD and HTT to have a firing order for part allocation, and manage all customer set up documentation. This includes getting Purchase Orders, End User Statements with ESN's, KYC, and Credit. They will get all documents approved through legal, and work closely with the BD team and the site. They will work closely with operations to help with planning, and ensure that customer schedules are up to date. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties and responsibilities regularly performed for this position are:

• Contract management of customer accounts through an in depth understanding of Chromalloy and customer obligations
• Customer solutions through status reports, frequent phone / email communication, management of unique account requirements and ensuring advocacy and resourcefulness with regards to customer inquiries
• Responsible for the communication of contract obligations to production and leadership teams as it relates to business processes
• Production of price quotations for customers which may require coordination with the leadership team on larger programs and / or contract negotiations

• Embrace/implement continuous improvement and lean principles in all activities
• Maintain department safety and housekeeping standards
• Ensure compliance with Quality Control Manual (QCM)
• Must be aware of ISO - Total Customer Satisfaction (TCS) quality requirements
• Ensure compliance with Company RSM, must be aware of ISO/TCS quality requirements
• Adhere to all Company health, safety and environmental policies while performing job duties
• Adhere to and promote Corporate Code of Ethical Standards
• Regular and reliable attendance

The marginal duties and responsibilities (performed occasionally or at irregular intervals) for this position are:

• Direct interface with customers, either on site at CNV or at the Customer's facility; travel required as needed

EDUCATION AND WORK EXPERIENCE:

The specific EDUCATION and/or EXPERIENCE requirements of this position are:

• Able to read/write in English
• Minimum of an Associate's degree, Bachelor's degree preferred.
• Previous experience within manufacturing/aerospace preferred but not required.
• Passing grade on job related tests

The specific SKILLS and KNOWLEDGE required for this position are:

• High degree of professionalism with a focus on customer care
• Advanced computer skills
• Advanced Excel skills with the ability to analyze large spreadsheets and amounts of data quickly
• High attention to detail with excellent organizational skills
• Problem-solving abilities
• Ability to improve and develop new business processes
• Leadership abilities including coaching and influencing
• Excellent communication skills, both written and oral
• Ability to work effectively individually or as part of a team

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/