Remote New

Business Architect Lead Consultant - (Remote US)

Allstate Insurance
United States, Illinois
Mar 19, 2026
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Position Summary The Business Architect Lead Consultant will own a focused portfolio within Claims, driving deep analysis of current-state processes and designing scalable, future-state solutions. This role is responsible for evaluating where to leverage AI, automation, and human intervention, while partnering closely with technology teams to bring solutions to life. Acting as the primary liaison between business and technology, this individual will translate business needs into clear, actionable requirements and serve as the voice of the business throughout the transformation lifecycle. As part of building a team focused on advancing customer and employee engagement, this role will lead to work across key communication and engagement platforms, including Freya, Communication Manager, MyClaim, and Hi Marley. This includes auditing and improving customer communications across both automated and freeform channels to drive greater clarity, consistency, and effectiveness. The role will also support the development of customer and employee engagement capabilities within ALLIE, helping shape how agentic AI and emerging engagement models are applied within Claims. Success in this role requires strong systems of thinking and the ability to translate business architecture into actionable solutions. The ideal candidate will be able to navigate and influence across stakeholders, visualize complex concepts, and communicate ideas through clear, compelling storytelling. Familiarity with Allstate technical architecture and the OBD model is a plus. Key Responsibilities Own and lead a defined vertical or portfolio of work within the business. Conduct deep-dive assessments of current state processes and workflows. Design and deliver future-state solutions, incorporating AI and automation where appropriate. Partner with technology teams to define and execute solution requirements. Act as the primary translator between business stakeholders and technical teams. Drive alignment across multiple cross-functional stakeholders. Support transformation initiatives through design, implementation planning, and execution. Day-to-Day Activities Collaborating with business stakeholders to understand needs and pain points. Leading process deep dives and redesign efforts within a specific vertical. Partnering with technology teams to scope and build solutions. Facilitating cross-functional discussions and aligning teams. Evaluating opportunities for AI, automation, and process improvement. Communicating business requirements clearly to technical partners. Preferred Experience 3-5+ years of experience in business architecture, process design, consulting, or operations (flexible based on candidate strength). Experience working cross-functionally with both business and technology teams. Strong background in process analysis, redesign, and optimization. Ability to translate complex business needs into structured requirements. Experience working within transformation or change initiatives. Team Structure & Location Part of a broader Business Architecture team. Role alignment typically owning 1-2 products or work verticals. Flexibleremote location;candidates may sit near key hubs but notrequired. Highly collaborative role with cross-functional teams across the organization. Travel Must be able to travel up to Max 10%. Occasional travel to hubs (Chicago, Charlotte, Dallas & Scottsdale) and other locations as needed. *This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.* #LI-YS1 Skills Agentic Design, Business Architecture, Business Influence, Business Partnerships, Business Processes, Business Strategies, Cross-Functional Collaboration, Stakeholder Management, Storytelling, Systems Design, Technology Partnerships, Video Storytelling Compensation Compensation offered for this role is 100,000.00 - 170,500.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.