Partner Program Manager, Service Track

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Partner Program Manager, Service Track is responsible for designing, scaling, and optimizing global partner programs that drive engagement, enablement, and revenue growth across service-oriented partners - including System Integrators (SIs), Managed Service Providers (MSPs), Cloud Service Providers (CSPs), and Customer Success partners. This role acts as a strategic connector between partner strategy and execution, collaborating across product, sales, marketing, operations, and enablement teams. The individual in this position will lead cross-functional initiatives, define scalable program frameworks, and leverage AI-driven insights and automation to evolve offerings that deliver measurable value to both partners and the business.

This position is an individual contributor role reporting to the Senior Director, Partner Programs and Success.

Responsibility

• Own the program design and implementation of the Service Track, focused on partners delivering consulting, implementation, managed, and success services globally

• Define the partner journey, including lifecycle phases, milestones, and benefits, integrating AI capabilities to enhance scale and performance

• Build scalable global programs across the partner lifecycle (recruitment, onboarding, enablement, incentives, and performance management), with AI-driven enablement, automation, and analytics as core pillars for partner success

• Define and manage program governance, KPIs, success metrics, and reporting cadence

• Use analytics to monitor performance, predict partner outcomes, and iterate based on data-driven insights and feedback

• Partner with operations and analytics teams to embed AI and intelligent automation into partner workflows, ensuring programs are measurable, efficient, and aligned to Go-To-Market goals and business objectives

• Collaborate with partner channels and alliances leaders, product, marketing, enablement, legal, finance, and operations teams to bring programs to market and ensure seamless execution with AI-integrated processes

• Create executive-level communications, dashboards, and presentations using AI-enhanced data visualization tools to influence senior stakeholders and support strategic decisions

• Define the end-to-end partner experience leveraging AI personalization and digital touchpoints across the partner portal, communications, and enablement

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in partner programs, channel strategy, or ecosystem management roles within technology or SaaS organizations

• Experience building partner programs for Systems Integrators, Managed Service Providers, or Cloud Service Providers

• Experience applying AI tools or automation to scale partner engagement, enablement, or operations

• Experience with partner business models and how partners create value through co-selling, activation, and customer success

• Experience designing and implementing incentive and benefits frameworks aligned to business goals

• Bachelor's degree in Business, Marketing, or related field

Preferred

• Strong analytical and financial modeling skills to evaluate ROI and program performance using AI-enhanced insights

• Demonstrated ability to influence and collaborate across functions, regions, and partner segments

• Exceptional communication, program management, and stakeholder engagement skills

• Master of Business Administration (MBA)

• Familiarity with AI-powered partner management platforms, analytics tools, or enablement systems

• Experience launching and managing global SaaS partner programs

• Ability to thrive in a fast-paced, evolving, and highly matrixed environment

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

#LI-Remote #LI-KL1