Customer Support Representative II

Hitachi High-Tech America, Inc
United States, Texas, Dallas
Mar 24, 2026
Location: Dallas, Texas, United States Job ID: R0124053 Date Posted: 2026-03-23 Company Name: HITACHI HIGH-TECH AMERICA, INC. Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No Job Description: POSITION TITLE: Customer Support Representative II DIVISION NAME: Environmental Business Division (EBD) REPORTS TO: Manager, Sales & Service Logistics POSITION STATUS: Full-Time WORK LOCATION: Dallas, TX (DLS) WORK STYLE DESIGNATION: Hybrid (+50% Onsite) WORK STYLE REQUIREMENT: Onsite - 3 Days / Remote - 2 Days FLSA STATUS: Non-Exempt TRAVEL REQUIRED: 0% POSITIONS SUPERVISED: None EXPECTED PAY RANGE: $17.10 - $23.51 per hour This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process. POSITION SUMMARY The Customer Support Representative II, under minimal supervision, will perform a variety of administrative tasks with extensive customer interaction/order processing, and assist the Operations Manager to ensure that daily operations run smoothly. PRIMARY RESPONSIBILITIES Act as the first point of contact for our customers, via in-person, email, and telephone. {E} Manage the front desk and main phone line for the Westford, MA, office. {E} Responsible for managing the Service queue in SalesForce and distributing cases to the appropriate dept/team member's queue. {E} Process credit card payments. {E} Assist with sales order processing for customers within the Americas. {E} Maintain customer accounts, including asset & service order creation for Field Services. {E} Resolve customer issues regarding lead time, delivery, and/or invoicing within 48 hours. {E} Assist with biannual physical inventory counts. {E} *NOTE: Indicate functions following each responsibility/requirement description* KEY: {E} Essential Functions {NE} Non-Essential Functions ("Essential Functions" are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.) EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS High School Diploma or equivalent. EXPERIENCE AND TRAVEL REQUIREMENTS Min of 2 years' experience in operations or a customer support related role. Familiar with CRM/ ERP - SalesForce/SAP. SKILLS AND ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS Outstanding customer service skills Excellent communication skills, collaborator. Able to think creatively and find solutions to complex situations. Proficient in Microsoft Outlook, Excel, and Word. Exhibit a positive and professional attitude when interacting with both internal and external customers. Ability to utilize CRM and ERP systems effectively to organize customer interactions and sales order details. *Equal Opportunity Employer (EOE)* Hitachi High-Tech America, Inc. is an equal opportunity employer.Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com