Birchwood Arbors - Resident Services Specialist

Birchwood Arbors, a Lifespark Senior Living Community, is looking for a dedicated and passionate Resident Services Specialist to join our growing team.

We are in Forest Lake, located immediately South of highway 61 and highway 8 corridors. We have been helping seniors Age Magnificently since 1979 and are part of Senior Care Communities, a local non-profit supporting seniors.

Schedule: Full-Time, 40 Hours per week.

Wage: $18.00-$22.00/HR, Depending on Experience

Are you compassionate towards others? Are you passionate about enriching the lives of others? If so, we want you to join our team and help seniors Age Magnificently! Our Resident Service Specialists become family and impact the lives of our residents who live in a Lifespark Senior Living Community.

Our Resident Service Specialist is the first person Lifespark residents, families, and external providers engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, you will gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs. Establishing long-term and trusting relationships with residents and external providers is paramount. Demonstrating deep knowledge of all Lifespark services lines is required to ensure the resident receives the right services as quickly as possible. Processing these inquiries and converting them accordingly requires the following: working across departments to ensure resident payment can be accepted, gathering necessary medical paperwork, following up with physicians, hospitals, TCU's, and ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.

Preferred Qualifications:

• Minimum of 1-2 years of experience in healthcare preferred
• Experience with referral and/or intake preferred
• Proficiency with medical terminology
• Knowledge of market landscape, community resources, payer sources
• Strong phone skills, Customer Service Focus, Sales awareness
• Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer

• Annual reviews with wage increases
• Paidtime off & paid holidays
• Medical, dental, vision benefits
• 401K + company match
• Employee Referral bonuses
• Tuition reimbursement and nursing loan forgiveness
• Flexible scheduling
• Career development

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.

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