Production Support Lead - PA-Auto-2026-Q2-R001

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Production Support Lead

Locations: Hybrid / Kansas City MO

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few. SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind - to improve experiences for people. By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

• Your Future: 401k Matching Program, Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You get to do:

You will be responsible for the end-to-end health and availability of our RPA ecosystem. Your goal is to move the team toward a "Zero-Downtime" model by architecting a resilient infrastructure that spans on-prem VMware clusters.

• VMware Infrastructure Management: Maintain and optimize the on-premise VM cluster. You will be responsible for resource allocation (CPU/RAM), monitoring host health, and ensuring that Blue Prism Runtime Resources have the low-latency connectivity required for financial processing.

• Kubernetes (K8s) Orchestration: Oversee the transition of support services and modular RPA components into containerized environments. You will manage pod health, scaling policies, and service meshes to ensure consistent performance across the cluster.

• Infrastructure Governance: Architect and maintain a stable, scalable Blue Prism environment. You will optimize Application Server configurations and manage the connectivity between Interactive Clients and Runtime Resources.

• Scalability & Resource Management: Design multi-VM scaling strategies to handle high-volume financial processes. You will be responsible for managing resource locks, session variables, and Work Queue logic to ensure zero contention during peak runs.

• L3/L4 Root Cause Analysis (RCA): Lead the investigation of critical production terminations. You are expected to move beyond "restarts" and identify underlying architectural flaws in the code or infrastructure to implement permanent fixes.

• Production Code Refactoring: When a process fails in production, you will use your Blue Prism development expertise to perform a line-by-line code review. You will be responsible for refactoring inefficient "Wait Stages," optimizing "Code Stages" (.NET/C#), and correcting flawed exception-handling logic.

• Performance Engineering: Partner with the database team to troubleshoot SQL deadlocks, optimize T-SQL queries for Blue Prism work queues, and monitor memory management to prevent VM crashes.

• Proactive Reliability: Implement automated "Watchdog" frameworks and heartbeat monitoring to identify potential SLA breaches before they impact the business.

• Technical Sign-off: Serve as the final gatekeeper for production migrations, verifying that every process has 100% scenario coverage, proper alerting, and notification governance.

What you will bring:

• 7+ Years Experience: A background in Production Support, Systems Administration, or RPA Architecture.

• Development Experience: 3+ years of hands-on Blue Prism Development (Object/Process Studio). You must be able to write and debug .NET code stages independently. Experience with API integration (RESTful, SOAP)

• Blue Prism Infrastructure Mastery: Deep expertise of V6/V7 infrastructure components (Server, Database, Runtime Resources).

• AI Exposure: Practical experience using Claude, GPT-4, or similar models (Whisper, Qwen) to assist in technical design, documentation, and debugging.

• Database, Networking & Security: Advanced SQL Server proficiency (troubleshooting execution plans/deadlocks) and a solid understanding of VM networking, Load Balancers and Active Directory.

• SLA Discipline: Experience in high-pressure financial services environments where "Zero-Downtime" is the baseline expectation.

• Communication: Ability to translate complex technical failures into clear risk assessments for senior leadership.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.